{"id":3937713,"url":"https://alion.io/job/dxc-technology-desktop-infrastructure-support-engineer","title":"Desktop & Infrastructure Support Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":196,"ghost_share":0.005,"stale_share":0.878,"repost_share":0.026,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T09:46:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nDesktop & Infrastructure Support Engineer\nWe’re looking for a Desktop & Infrastructure Support Engineer to join our team in Edinburgh, supporting a secure and important client environment.\nThis is a hands-on role where you’ll provide day-to-day desktop support while also getting involved in wider infrastructure activities. You’ll work across laptops, desktops, VDI and server environments, helping to troubleshoot issues, maintain systems and contribute to infrastructure projects and improvements.\nWe’re looking for someone who enjoys solving technical problems and working directly with users, but who also has an interest in what’s happening behind the scenes across the wider infrastructure. You’ll have the opportunity to work with a range of Microsoft technologies and enterprise tools, build your technical knowledge and develop your career within a large technology organisation.\nWe’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.\nBecause this is an on-site role, you’ll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support.\nDue to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years. Unfortunately, we are unable to consider dual nationals for this position.\nWhat you’ll be doing\nYour day-to-day responsibilities will include:\nProviding technical support across desktop and infrastructure services, responding to issues and helping users resolve technical problems.\nWorking as part of a support team handling calls and incidents across laptops, desktops, VDI and server environments.\nDiagnosing and troubleshooting desktop and infrastructure issues, taking ownership where possible and escalating to the appropriate teams when required.\nSupporting the installation, configuration, maintenance and deployment of desktop and infrastructure technologies.\nWorking with Microsoft SCCM and supporting operating system and application deployment.\nSupporting technologies including Microsoft Entra, Azure and Intune.\nWorking with Trellix ePO and client-side agents as part of the wider security and endpoint environment.\nMonitoring desktop and infrastructure systems, identifying issues and helping to maintain optimal performance and availability.\nContributing to infrastructure projects, deployments, upgrades and other technical activities, gaining hands-on experience across the wider environment.\nWorking closely with infrastructure and technical teams to improve efficiency and resolve more complex technical challenges.\nSupporting the development and maintenance of technical documentation, including incident reports, configuration details and support information.\nKeeping accurate records of incidents, equipment, changes and technical activities.\nFollowing established processes, security requirements and best practices when delivering both desktop and infrastructure support.\nIdentifying recurring issues and opportunities to improve the service and user experience.\nContinuing to develop your technical knowledge and keeping up to date with relevant technologies and industry practices. \nWhat we’re looking for\nWe’re looking for someone with a solid technical background who enjoys hands-on support and wants to work across both desktop and infrastructure technologies.\nYou’ll ideally have:\nProven experience working in desktop support, infrastructure support or a similar technical environment.\nExperience providing technical support across desktop and infrastructure technologies.\nExperience supporting laptops, desktops, VDI and/or servers.\nGood troubleshooting and problem-solving skills, with the ability to work through technical issues logically and take ownership of problems.\nExperience with Microsoft SCCM and operating system/application deployment.\nKnowledge or experience of Microsoft Entra, Azure and Intune.\nExperience with Trellix ePO and client-side agents would be beneficial.\nA good understanding of common IT hardware, software, networking and infrastructure concepts.\nExperience supporting users and working collaboratively with wider technical teams.\nGood communication skills and a customer-focused approach.\nThe ability to work independently while also being a collaborative member of the wider team.\nGood attention to detail, particularly when recording incidents, documenting technical information and following established processes.\nA willingness to learn new technologies and broaden your infrastructure knowledge.\nAn understanding of the importance of security and following established procedures, particularly when working within a secure environment.\nA degree in a relevant subject or equivalent experience would be beneficial.\nRelevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, are also welcome but are not essential.\n\nWhat will make you successful in this ro le?\nYou don’t need to be an expert in every technology listed above. What’s important is that you have a strong technical foundation, enjoy getting to the bottom of problems and are keen to develop your knowledge across both desktop and infrastructure.\nYou’ll be comfortable working directly with users while also understanding that good support often means looking beyond the immediate issue and considering the wider infrastructure.\nYou’ll be someone who:\nEnjoys solving problems and finding practical solutions.\nTakes ownership and follows issues through to resolution.\nIs curious about how technology works and keen to learn.\nCan explain technical issues clearly to both technical and non-technical people.\nWorks well as part of a team and is happy to get involved where needed.\nUnderstands the importance of good documentation, process and security.\nCan manage competing priorities in a busy support environment.\nWhy DXC?\nAt DXC Technology, you’ll be part of a team supporting technology that matters. You’ll work alongside experienced IT and infrastructure professionals, gain exposure to a broad range of technologies and have the opportunity to develop your skills across both desktop and infrastructure.\nYou’ll be working in an environment where security, service and teamwork are genuinely important, with opportunities to get involved in infrastructure projects and build your technical experience over time.\nIn addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover and wellbeing programmes.\nIf you’re a hands-on IT professional who enjoys solving problems, supporting users and wants to develop further into infrastructure, we’d love to hear from you.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":8027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-08T09:46:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-08T11:24:26Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-desktop-infrastructure-support-engineer","json_url":"https://alion.io/job/dxc-technology-desktop-infrastructure-support-engineer.json","meta":{"generated_at":"2026-11-08T11:24:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-desktop-infrastructure-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-desktop-infrastructure-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-desktop-infrastructure-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-desktop-infrastructure-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-desktop-infrastructure-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3937713}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3937713},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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