{"id":2835769,"url":"https://alion.io/job/dxc-technology-end-user-support-engineer","title":"End User Support Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":179,"ghost_share":0,"stale_share":0.844,"repost_share":0.011,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-19T06:07:53Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T02:54:36Z","board_verified":false,"closed_at":"2026-10-23T02:54:36Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nThe End User Support (EUS) Engineer is responsible for providing technical support and troubleshooting services to end users within the organization. The role requires strong problem-solving skills, the ability to work under pressure in a fast-paced environment, and a commitment to delivering excellent customer service while adhering to company policies and service-level agreements (SLA).\nEssential Job Functions:\nTicket Management:\nTake ownership of assigned tickets from the ServiceNow system.\nEnsure all cases are handled promptly and resolved within the defined SLA.\nPerform regular follow-ups to keep users informed on ticket progress.\nEscalate unresolved or critical issues to the appropriate teams when necessary.\nUser Support & Troubleshooting:\nProvide on-site and remote support for hardware, software, and network-related issues.\nPrioritize and attend to urgent user requests based on impact and severity.\nAlways ensure compliance with both DXC and client policies.\nConduct proactive checks and maintenance to prevent potential technical issues.\nCommunication & Coordination:\nRespond to emails and service requests in a timely manner.\nMaintain effective communication with end users, IT teams, and management.\nWork collaboratively with team members and other departments to resolve issues efficiently.\nProactively address recurring problems to prevent future escalations.\nTechnical & Administrative Tasks:\nAssist in setting up and configuring end-user devices (PCs, laptops, printers, etc.)\nMaintain proper documentation for troubleshooting steps, common issues, and resolutions.\nSupport IT infrastructure-related tasks and follow best practices in service delivery.\nKey Attributes & Skills:\nAbility to work under pressure in a fast-paced corporate environment.\nStrong problem-solving skills with a proactive approach to issue resolution.\nTeam player who can collaborate effectively with colleagues and other IT teams.\nExcellent communication skills to interact with end users and stakeholders professionally.\nDetail-oriented with the ability to follow up on unresolved tasks diligently.\nEager to learn and adapt to new technologies and business needs.\nBasic Qualifications:\nMinimum Diploma/Degree in IT, Computer Science, or related field.\n1-2 years of experience in IT support or related roles (fresh graduates with strong aptitude will be considered).\nExperience in IT Service Management tools (e.g., ServiceNow) is an added advantage.\nKnowledge of Microsoft Office Suite, Windows OS, and networking fundamentals.\nThis role requires a high level of commitment, professionalism, and the ability to prioritize tasks effectively while ensuring end-user satisfaction.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":3675,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T06:07:53Z"},{"event":"close","at":"2026-10-23T02:54:36Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dxc-technology-end-user-support-engineer","json_url":"https://alion.io/job/dxc-technology-end-user-support-engineer.json","meta":{"generated_at":"2026-10-25T11:59:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-end-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-end-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-end-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-end-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-end-user-support-engineer"}]}