{"id":3248803,"url":"https://alion.io/job/dxc-technology-field-service-manager","title":"Field Service Manager","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":171,"ghost_share":0,"stale_share":0.854,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T02:09:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nAt DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.\nOur DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.\nABOUT THIS ROLE\nLead and coordinate field service operations, ensuring the efficient assignment of technicians, adequate geographic coverage, and compliance with service levels established with clients.\nKey Responsibilities\nLead and supervise teams of field technicians distributed across wide geographic areas.\nManage and optimize the dispatch process, coordinating technician assignments based on location, availability, technical skills, priorities, and service requirements.\nPlan and manage geographic coverage to ensure timely and efficient response to service requests.\nMonitor compliance with Service Level Agreements (SLAs), response times, incident resolution, and team productivity.\nManage critical situations, escalations, and changes to daily schedules, ensuring service continuity.\nCollaborate with Technical Support, Operations, Service Desk, Incident Management, and Customer Service teams.\nAnalyze Key Performance Indicators (KPIs), identify improvement opportunities, and implement corrective actions.\nDevelop and strengthen team capabilities through performance monitoring, training, and ongoing coaching.\nMaintain effective communication with clients, internal teams, and stakeholders in both Spanish and English.\nDrive continuous improvement initiatives related to resource allocation, operational coordination, and technology service delivery.\nJob Requirements\nProven experience leading teams of field technicians or operational personnel distributed across multiple geographic locations.\nExperience coordinating technical services, managing dispatch operations, scheduling technicians, or allocating field resources.\nFluency in both Spanish and English, spoken and written.\nExperience in IT service operations, technical support, technology equipment maintenance, or managed services.\nKnowledge of ticketing systems, incident management tools, work order management, and service scheduling platforms.\nExperience monitoring SLAs, KPIs, productivity, and response times.\nStrong leadership, organizational, planning, and problem-solving skills.\nAbility to manage multiple priorities in dynamic, high-demand environments.\nExcellent communication, coordination, and decision-making skills.\nJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":4288,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-25T19:44:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-field-service-manager","json_url":"https://alion.io/job/dxc-technology-field-service-manager.json","meta":{"generated_at":"2026-10-27T04:22:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-field-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-field-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-field-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-field-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-field-service-manager"}]}