Insurance Call Center Representative
Job Description:
We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment.
The role involves supporting clients with regulated financial and insurance-related services.
Key Responsibilities
Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.
Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.
Research and resolve customer issues, ensuring a high level of service and timely follow-up.
Accurately document all customer interactions, transactions, and resolutions in internal systems.
Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.
Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.
Escalate complex or sensitive issues to the appropriate teams when necessary.
Maintain a strong understanding of products, services, and regulatory guidelines.
Identify opportunities to improve processes and enhance the customer experience.
Required Qualifications
High school diploma or equivalent (G.E.D.).
2+ years of experience in customer service, call center, or a high-volume client-facing environment.
Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.
Proven ability to manage difficult conversations and de-escalate customer concerns.
Strong attention to detail and organizational skills.
Ability to multitask and navigate multiple systems efficiently.
Comfortable working in a fast-paced, metrics-driven environment.
Preferred Qualifications
Experience in financial services, insurance, or brokerage environments.
Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).
Experience working with CRM systems or call center technologies.
Key Skills & Competencies
Customer-focused mindset with a commitment to service excellence
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Adaptability and ability to quickly learn new systems and processes
Ability to remain calm and professional under pressure
Strong listening and interpersonal skills
Working environment:
Remote within USA.
Schedule Monday to Friday, 8am-5pm CST (8-hour shifts)
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.