{"id":1897319,"url":"https://alion.io/job/dxc-technology-it-specialist","title":"IT Specialist","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":132,"ghost_share":0,"stale_share":0.773,"repost_share":0.015,"time_to_fill_p50_days":22,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:58:28Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-09T01:48:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nThe IT Specialist - Application Support is responsible for providing Level 2 and Level 3 support for business-critical applications, particularly RPA solutions, Kube365 Workflow, and Microsoft Power Platform (Power Apps, Power Automate, and Power BI). The role focuses on ensuring application availability, stability, performance, and user satisfaction by managing incidents, service requests, troubleshooting, enhancements, deployments, and continuous improvement initiatives.\nKey Responsibilities:\nProvide L2/L3 application support, monitoring, troubleshooting, and incident resolution.\nManage application incidents, root cause analysis, problem management, and service restoration activities.\nSupport application releases, patches, upgrades, testing, and change management processes.\nMonitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports.\nTroubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns.\nWork closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services.\nMaintain technical documentation, knowledge articles, support procedures, and operational runbooks.\nContribute to continuous improvement, automation, and operational efficiency initiatives.\nRequired Experience:\n3-6 years of experience in Application Support, AMS, Managed Services, or Production Support environments.\nExperience supporting enterprise applications in SLA-driven environments.\nExposure to workflow automation, low-code platforms, reporting tools, and business process automation.\nExperience collaborating with business stakeholders, technical teams, and external vendors.\nKey Technical Skills:\nMicrosoft Power Platform: Power Apps, Power Automate, Power BI, SharePoint, Dataverse.\nWorkflow & Automation: Kube365 Workflow, RPA concepts, bot monitoring, workflow configuration.\nService Management: Incident, Problem, Change, Release, Request, and Knowledge Management.\nTechnical Foundations: ITSM tools, Microsoft 365, SQL fundamentals, APIs, integrations, and data analysis.\nPreferred Certifications:\nITIL Foundation\nMicrosoft Power Platform Certifications (PL-900, PL-200, PL-400)\nRPA Platform Certifications\nSuccess Metrics (KPIs):\nSLA achievement and service performance\nIncident resolution and Mean Time to Resolve (MTTR)\nApplication availability and operational stability\nChange success rate\nBacklog management\nCustomer satisfaction\nKnowledge contribution and continuous improvement participation\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":3547,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-05T08:58:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-it-specialist","json_url":"https://alion.io/job/dxc-technology-it-specialist.json","meta":{"generated_at":"2026-10-09T03:51:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3050,"day_limit":5000,"remaining_today":1950,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-it-specialist"}]}