{"id":2453887,"url":"https://alion.io/job/dxc-technology-itsm-integration-architect","title":"ITSM & Integration Architect","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":149,"ghost_share":0,"stale_share":0.792,"repost_share":0.013,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farnborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":41},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Apex","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"ETL/ELT","optional":true},{"name":"ITIL","optional":true},{"name":"MuleSoft","optional":true}],"status":"live","first_seen_at":"2026-10-13T15:33:01Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T06:46:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nDXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.\nITSM Integration Architect\nLocation: Hampshire (onsite 5 days per week)\nDue to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.\nThe ITSM & Integration Architect provides technical leadership and assurance across ITSM platforms, data integrations and technical solutions within large-scale service transition and transformation programmes. The role ensures solutions meet customer requirements, align with DXC standards and support successful transition and ongoing operations. Working across complex, multi-vendor environments, the architect validates designs, assesses data and environment readiness, resolves technical challenges and supports transition quality gates and exit criteria, including Walk-in Take Over (WITO) scenarios.\nKey Responsibilities\nArchitecture & Technical Assurance\nReview and validate ITSM configurations across enterprise platforms such as ServiceNow and BMC Remedy and other ITSM platforms, including workflows, business rules, SLAs, reporting and integrations.\nAssess integration architectures covering APIs, middleware, data mapping, transformation and orchestration, ensuring solutions are robust, scalable and supportable.\nValidate data quality, migration readiness, environments and tooling; identify technical gaps, risks and dependencies, and drive remediation.\nValidate configuration data and service relationships, ensuring alignment with the agreed configuration management model and consistency across source and target systems.\nAssess non-functional requirements, including performance, availability, scalability, resilience and recoverability.\nTroubleshoot complex technical issues and recommend improvements to solution quality and maintainability.\nConfiguration, Testing & Technical Governance\nEnsure ITSM configurations and integration components are built, tested and documented against approved designs and DXC standards.\nReview test results and evidence, ensuring defects are resolved or formally managed before transition acceptance.\nAssess integration security, including authentication, authorisation, certificates and secure data exchange, in line with applicable security requirements.\nValidate data migration and reconciliation outcomes to ensure data integrity and consistency between source and target systems.\nMaintain accurate, version-controlled technical artefacts and configuration records within a controlled repository, ensuring traceability, compliance and audit readiness.\nValidate release and environment management arrangements, ensuring controlled configuration changes and deployments across relevant environments.\nTransition & Operational Readiness\nAct as the technical authority for ITSM and integration decisions, resolving ambiguities and coordinating issue resolution across workstreams.\nCollaborate with customers, architects, subject matter experts and delivery teams to manage dependencies, address risks and maintain technical alignment.\nSupport transition governance, quality gates, exit criteria and account take-on, including WITO scenarios.\nBrief technical teams on transition protocols and standards, provide technical assurance and support transition sign-off.\nEnsure integrations are operationally supportable, with appropriate monitoring, alerting, logging, error handling and failure recovery mechanisms.\nEnsure operational handover includes complete documentation, known issues, outstanding risks, support ownership and guidance.\nCapture lessons learned and drive continuous improvement in technical standards, integration design and transition delivery.\n\nWhat you'll bring\nITSM Platform Expertise: Hands-on experience with enterprise ITSM platforms, such as ServiceNow or BMC Remedy, including platform configuration and integrations. \nIntegration Architecture & Data Quality: Strong understanding of integration patterns, APIs, middleware, data mapping, transformation, orchestration and data migration readiness. \nTechnical Assurance & Troubleshooting: Experience reviewing solution designs, validating configurations and environments, assessing non-functional requirements and resolving complex technical issues. \nTransition & Transformation: Experience in large-scale ITSM transition or transformation programmes. WITO or comparable account take-on experience is advantageous. \nConfiguration & Technical Governance: Understanding of configuration management, service relationships, data reconciliation, technical documentation, controlled repositories, traceability and audit requirements. \nSecurity & Operational Readiness: Understanding of secure integration design, access controls, monitoring, logging, error handling and operational support requirements. \nStakeholder Management: Strong analytical, communication and collaboration skills, with experience managing technical dependencies across teams and suppliers. \nDesirable\nCertifications: ITIL 4 Foundation or higher; relevant ITSM platform certifications or equivalent qualifications. \nITIL 4 Practices: Understanding of Service Configuration Management, Change Enablement, Knowledge Management and Service Transition. \nHigh-Security Environments: Experience in defence, high-security or regulated environments. \nIntegration Technologies: Experience with middleware and integration platforms such as MuleSoft, Dell Boomi, Microsoft Azure Integration Services or equivalent. \nData Migration & Automation: Experience with extraction, transformation and loading (ETL), data cleansing, reconciliation, automated testing, continuous integration and continuous delivery (CI/CD), or infrastructure-as-code. \nOperational & Release Management: Experience with integration monitoring, service mapping, discovery, controlled deployments and environment management. \nProgramme Governance: Experience with technical design authorities, quality gate reviews, structured programme governance and multi-vendor service delivery. \nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":7590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-13T15:33:01Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:5","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-itsm-integration-architect","json_url":"https://alion.io/job/dxc-technology-itsm-integration-architect.json","meta":{"generated_at":"2026-10-14T09:45:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-itsm-integration-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-itsm-integration-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-itsm-integration-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-itsm-integration-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-itsm-integration-architect"}]}