{"id":156827,"url":"https://alion.io/job/dxc-technology-l2-technical-support-leader-integration-middleware","title":"L2 Technical Support Leader (Integration & Middleware)","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":178,"ghost_share":0,"stale_share":0.798,"repost_share":0.011,"time_to_fill_p50_days":20,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"API Gateway","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Hibernate","optional":false},{"name":"IBM MQ","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"MQTT","optional":false},{"name":"OpenShift","optional":false},{"name":"Prometheus","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Splunk","optional":false},{"name":"Spring Boot","optional":false},{"name":"Spring Cloud","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-05-04T00:00:00Z","employer_posted_date":"2026-05-04","last_verified_at":"2026-10-17T05:37:59Z","board_verified":true,"closed_at":null,"days_open":166,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":166},"description":"Job Description:\nStrategic Technical Leadership\n End-to-End Traceability: Lead the team in tracing transaction flows from the API Gateway (API Connect) through the Enterprise Service Bus (ACE) to the backend Microservices (Spring Boot).\n Root Cause Analysis (RCA): Spearhead deep-dive investigations into middleware failures, such as message losses in MQ, synchronization errors in ACE, or JVM crashes in Spring Boot.\nPlatform Governance: Oversee the stability of integration components running on Red Hat OpenShift, ensuring optimal resource (CPU/Memory) allocation and pod scaling.\n Security Enforcement: Manage and troubleshoot security protocols, including Mutual TLS (mTLS), OAuth2, and JWE/JWS within the integration layer.\nDetailed Technical Responsibilities\nA. IBM Cloud Pak for Integration (CP4I)\n App Connect Enterprise (ACE): Troubleshoot message flows, ESQL logic errors, and adapter connectivity issues (SAP, Database, File).\nIBM MQ: Manage queue managers, resolve channel retries, and investigate dead-letter queues or message persistence issues.\n API Connect: Resolve issues related to API definitions, security policies, and Gateway (DataPower) latency.\nB. Backend Microservices (Spring Boot)\nPerformance Tuning: Analyze JVM thread dumps and heap dumps to resolve memory leaks or high CPU utilization in microservices.\n Connectivity Debugging: Troubleshoot Spring Boot integration with databases (JPA/Hibernate) and external messaging systems (JMS/Kafka).\nLog Aggregation: Utilize ELK/Splunk to correlate logs across multiple microservices to identify points of failure in a distributed architecture.\nTechnical Skill Set\nIntegration Platforms: Mastery of IBM CP4I (specifically ACE, MQ, and API Connect).\nDevelopment Frameworks: Advanced knowledge of Java and Spring Boot (Spring Integration, Spring Cloud).\nContainerization: Expert-level proficiency in Red Hat OpenShift and Kubernetes.\nProtocols & Standards: Expert understanding of REST, SOAP, JSON, XML, AMQP, and MQTT.\nMonitoring Tools: Hands-on experience with IBM Instana, Dynatrace, or Prometheus/Grafana.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":3058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-05-04T00:00:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.171,"p_room":0.28,"age_days":166,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-l2-technical-support-leader-integration-middleware","json_url":"https://alion.io/job/dxc-technology-l2-technical-support-leader-integration-middleware.json","meta":{"generated_at":"2026-10-17T12:59:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-l2-technical-support-leader-integration-middleware"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-l2-technical-support-leader-integration-middleware"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-l2-technical-support-leader-integration-middleware"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-l2-technical-support-leader-integration-middleware\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-l2-technical-support-leader-integration-middleware"}]}