{"id":1723598,"url":"https://alion.io/job/dxc-technology-life-insurance-bps-operations-supervisor","title":"Life Insurance BPS Operations Supervisor","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":171,"ghost_share":0,"stale_share":0.854,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1340},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-02T21:33:21Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T19:44:39Z","board_verified":false,"closed_at":"2026-10-25T19:44:39Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Job Description:\nThe Life Insurance BPS Supervisor is responsible for overseeing day-to-day business process operations supporting life insurance administration and servicing. This role provides operational leadership to a team of associates, ensuring work is completed accurately, efficiently, and in accordance with established service-level agreements (SLAs), quality standards, client requirements, and regulatory guidelines.\nThe ideal candidate brings extensive knowledge of life insurance operations, strong people-management skills, and demonstrated experience leading teams in a business process services environment. The Supervisor will partner closely with internal stakeholders and clients to identify operational opportunities, resolve issues, improve processes, and maintain a high level of service delivery.\nKey Responsibilities\nOperations Management\nSupervise daily operations for assigned life insurance business processes and ensure timely completion of work within established SLAs.\nMonitor workloads, staffing levels, productivity, backlogs, and operational performance.\nAssign work and manage priorities based on business volumes, client requirements, and team capacity.\nEnsure processes are executed consistently and in accordance with documented procedures and controls.\nIdentify operational risks, bottlenecks, and service issues and implement appropriate corrective actions.\nEscalate significant operational, client, compliance, or quality issues to management in a timely manner.\nTeam Leadership & People Management\nLead, coach, and develop a team of operations associates and senior associates.\nConduct regular performance reviews, one-on-one meetings, coaching sessions, and performance improvement activities as needed.\nEstablish clear performance expectations and monitor individual and team results.\nSupport recruitment, onboarding, training, and development of team members.\nFoster a culture of accountability, collaboration, continuous improvement, and customer service.\nIdentify high-potential employees and support career development and succession planning.\nLife Insurance Operations\nProvide subject-matter guidance on life insurance policy administration and servicing processes.\nOversee processes such as policy issuance, new business, underwriting support, policy changes, beneficiary updates, billing and payments, reinstatements, policy servicing, claims support, and related administrative activities, as applicable.\nReview complex transactions and exceptions and provide guidance to team members.\nEnsure appropriate documentation and processing controls are followed.\nStay current with life insurance products, operational practices, regulatory requirements, and client-specific procedures.\nQuality & Compliance\nMonitor quality performance and ensure adherence to internal controls, policies, procedures, and client requirements.\nReview quality trends and develop action plans to address recurring errors or process gaps.\nEnsure appropriate handling of confidential customer and policy information.\nSupport internal and external audits and provide required documentation and operational reporting.\nPromote compliance with applicable insurance regulations and organizational policies.\nReporting & Performance Management\nPrepare and review daily, weekly, and monthly operational reports.\nTrack KPIs including productivity, quality, turnaround time, SLA performance, backlog, error rates, and staffing utilization.\nAnalyze performance trends and communicate key findings and action plans to management.\nParticipate in operational reviews and client meetings as required.\nProcess Improvement\nIdentify opportunities to improve efficiency, quality, customer experience, and cost effectiveness.\nLead or participate in continuous improvement initiatives, including process standardization and workflow optimization.\nCollaborate with business, technology, quality, training, and client-facing teams on process enhancements.\nAssist with implementation and transition of new processes, clients, products, or technologies.\nRequired Qualifications\n10+ years of experience in the life insurance industry, preferably in policy administration, new business, underwriting support, policy servicing, claims support, or related operations.\n2+ years of experience in an operations supervisory or team leadership role.\nStrong understanding of life insurance products, policy administration, and insurance operations.\nDemonstrated experience managing teams and meeting operational performance targets.\nExperience working in a Business Process Services, shared services, outsourcing, or insurance operations environment.\nStrong knowledge of operational controls, quality management, and SLA/KPI management.\nExcellent analytical, organizational, and problem-solving skills.\nStrong written and verbal communication skills.\nAbility to manage multiple priorities in a deadline-driven environment.\nProficiency with Microsoft Office, particularly Excel and PowerPoint.\nPreferred Qualifications\nBachelor's degree in Business Administration, Insurance, Finance, or a related field.\nExperience supporting U.S. life insurance carriers or insurance service organizations.\nExperience working with policy administration systems and insurance workflow platforms.\nExperience with process improvement methodologies such as Lean or Six Sigma.\nExperience managing client-facing operational relationships.\nInsurance-related certifications or professional designations are a plus.\nCore Competencies\nPeople Leadership\nLife Insurance Operations Expertise\nClient & Customer Focus\nOperational Excellence\nQuality & Risk Management\nProblem Solving & Decision Making\nPerformance Management\nProcess Improvement\nCommunication & Collaboration\nAccountability & Ownership\nKey Performance Indicators\nSuccess in this role may be measured through:\nSLA and turnaround-time achievement\nTeam productivity and utilization\nQuality and accuracy metrics\nBacklog management\nCustomer/client satisfaction\nEmployee performance and retention\nProcess improvement results\nCompliance and audit performance\nTimeliness and effectiveness of issue resolution\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nIf you are an applicant from the United States, Guam, or Puerto Rico\nDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.\nWe participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.\nPostings Link\nDisability Accommodations\nIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.\nPlease note: DXC will respond only to requests for accommodations due to a disability.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.","description_format":"text","description_chars":8397,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities","Artificial Intelligence","Government","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-02T21:33:21Z"},{"event":"close","at":"2026-10-25T19:44:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dxc-technology-life-insurance-bps-operations-supervisor","json_url":"https://alion.io/job/dxc-technology-life-insurance-bps-operations-supervisor.json","meta":{"generated_at":"2026-10-26T17:48:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-life-insurance-bps-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-life-insurance-bps-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-life-insurance-bps-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-life-insurance-bps-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-life-insurance-bps-operations-supervisor"}]}