{"id":2070643,"url":"https://alion.io/job/dxc-technology-major-incident-manager-3","title":"Major Incident Manager","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":153,"ghost_share":0,"stale_share":0.85,"repost_share":0.013,"time_to_fill_p50_days":27,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T06:43:51Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T10:57:25Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description:\nMajor Incident Manager\n DXC Technology Philippines Taguig, National Capital Region, Philippines (On-site)\nDXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.\nAccelerate your career and reimagine the possibilities with DXC!\nWe inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #DXCSMARTFirst\nRole Summary\nThe Back-Up Major Incident Manager supports and assumes responsibility for managing Severity 1 and critical Severity 2 incidents when the primary Major Incident Manager (MIM) is unavailable. This role ensures continuity of command, rapid service restoration, and strict adherence to the CIBC Major Incident Process, minimizing business impact through effective coordination, communication, and execution.\nKey Responsibilities\n1. Major Incident Ownership & Management\nTake ownership of Major Incidents (Severity 1.x and applicable Severity 2.x) in the absence of the primary MIM\nEnsure incidents are managed end-to-end from detection through closure\nValidate severity classification, impact assessment, and escalation requirements\nMaintain focus on minimizing Mean Time to Restore (MTTR) through rapid decision-making and execution\n2. Technical Recovery Coordination\nEnsure appropriate Technical Recovery Team (TRT) is engaged and fully mobilized\nFacilitate investigation, diagnosis, and recovery/bypass activities\nBalance technical root cause analysis with urgency of service restoration\nLead execution of approved recovery actions and technical plans\n3. Incident Communication & Stakeholder Management\nAct as the central communication link between:Technical Recovery Teams\nManagement Bridge\nBusiness and client stakeholders\n\nPrepare and validate all communication outputs including:Severity notifications\nHeads-up communications\nManagement bridge updates\nRTOP-aligned communications\n\nEnsure clarity, accuracy, and timeliness of incident updates\n4. Bridge Management & Facilitation\nServe as focal point for Technical and Management Bridges when required\nCoordinate bridge discussions, actions, and follow-ups\nPresent incident status, recovery options, and risks to leadership\nEnsure all bridge proceedings are documented and tracked\n5. Role Coordination & Governance\nAssign and oversee key support roles:Communication Coordinator\nScribe (documentation lead)\n\nEnsure escalation protocols are followed per defined criteria\nEnsure Severity 1 notifications and leadership callouts are executed\n6. Documentation & Compliance\nEnsure incident records are accurate, complete, and updated in real time\nDrive proper documentation of:Timeline of events\nRecovery actions\nCommunication logs\n\nEnsure all closure requirements are met, including linkage to Problem Management\n7. Incident Closure & Continuous Improvement\nEnsure proper closure of incidents with complete documentation\nSupport post-incident review and root cause analysis activities\nIdentify opportunities to improve incident response, communication, and recovery efficiency\nKey Accountabilities\nTimely activation and execution of the Major Incident Process\nAccurate and effective incident communications\nRapid coordination and execution of recovery actions\nCompliance with ITIL and CIBC incident management standards\nHigh-quality incident documentation and audit readiness\nRequired Skills & Competencies\nTechnical & Functional\nStrong understanding of ITIL Incident & Major Incident Management processes\nFamiliarity with incident management tools (e.g., ServiceNow)\nKnowledge of infrastructure domains (network, server, cloud, database)\nLeadership & Behavioral\nStrong decision-making under pressure\nExcellent communication and stakeholder management\nAbility to lead cross-functional and virtual teams\nHigh sense of ownership, urgency, and accountability\nExperience Requirements\nExperience in Incident or Major Incident Management within IT operations\nExposure to managing high-priority incidents in enterprise environments \nSuccess Measures\nEffective handling of incidents during MIM absence\nReduction in service downtime and business impact\nTimeliness and quality of incident communications\nAccuracy and completeness of incident documentation\nStakeholder confidence and satisfaction during incidents\nScope\nCovers Severity 1.x Major Incidents and applicable Severity 2.x incidents\nOperates across global, cross-functional technical teams\nSupports both technical bridge and management bridge activities\nWhat awaits you in DXC:\nHealth Insurance (HMO) for you and dependents upon hiring \nLife Insurance coverage from day 1 of employment \n15 - 20 Days’ Vacation and 15 Days Sick Leave \nExpanded maternity leave up to 120 days and Maternity Benefits \nExpanded paternity leave up to 30 days \nNon-Taxable Allowance (De-minimis) \nCompany-sponsored trainings upskilling, and certification \nSMART First Working Arrangements \nHealthy and Encouraging Work Environment \nRecognition and Pay for Performance Culture \nSupplemental Pay (Standby/Shift) \nRetirement Program \n\nEmployee Assistance Program \nIf you are motivated to deliver excellent results, want to grow your career and make a difference, come join us. \nWe are DXC.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":7194,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-08T06:43:51Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.563,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-major-incident-manager-3","json_url":"https://alion.io/job/dxc-technology-major-incident-manager-3.json","meta":{"generated_at":"2026-10-19T14:35:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-major-incident-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-major-incident-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-major-incident-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-major-incident-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-major-incident-manager-3"}]}