{"id":952556,"url":"https://alion.io/job/dxc-technology-manager-client-success-manager-3","title":"Customer Success Manager – APAC","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":171,"ghost_share":0,"stale_share":0.854,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer 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the Asia Pacific region achieve measurable business outcomes through the successful adoption, optimization and expansion of DXC Assure Smart Apps.\nServing as the trusted advisor for insurers throughout the implementation lifecycle and beyond, this role partners closely with Implementation Success Managers, Product Management, Engineering and Customer Support to help customers realize value quickly while driving continuous improvement and long-term success.\nThis individual brings deep knowledge of APAC insurance operations, customer servicing, and regional administration platforms such as Integral and Ingenium, enabling them to guide customers through modernization while maximizing the value of existing investments.\nResponsibilities\nCustomer Success\nServe as the primary post-go-live customer success leader for assigned APAC customers.\nBuild trusted executive and operational relationships with customer stakeholders.\nConduct regular business reviews focused on customer objectives, KPIs and value realization.\nDevelop customer success plans aligned to strategic business priorities.\nIdentify opportunities for optimization, expansion and adoption of additional Smart Apps.\nValue Realization\nEstablish customer success metrics and measurable business outcomes.\nMonitor customer health, adoption and product utilization.\nRecommend workflow improvements and operational efficiencies.\nPartner with customers to maximize ROI from Smart Apps.\nRegional Insurance Expertise\nProvide subject matter expertise across APAC insurance operations including:\nPolicy Administration\nClaims\nNew Business\nCustomer Servicing\nDistribution\nBilling\nUnderwriting\nOperations\nLeverage experience with regional administration platforms including:\nIntegral\nIngenium\nHeritage insurance platforms\nRegional digital ecosystems\nUnderstand regional regulatory, operational and market considerations across APAC.\nProduct & Customer Advocacy\nAct as the voice of the customer.\nCapture enhancement opportunities.\nParticipate in Smart Apps roadmap discussions.\nShare regional best practices across the Customer Success organization.\nCollaborate with Product Management to ensure Smart Apps meet APAC market needs.\nCross-Functional Collaboration\nPartner closely with:\nImplementation Success Managers\nImplementation Consultants\nProduct Support Engineers\nSmart App Blackbelts\nProduct Management\nEngineering\nCustomer Support\nEnsure a seamless transition from implementation through ongoing customer success.\nContinuous Improvement\nIdentify repeatable implementation and adoption best practices.\nDevelop reusable playbooks and customer guidance.\nContribute to customer reference programs and success stories.\nPromote AI-driven operational improvements across customer organizations.\nRequired Qualifications\n8+ years of insurance software, consulting or customer success experience.\nDeep understanding of APAC insurance operations.\nExperience implementing or supporting insurance administration systems.\nExperience with Integral and/or Ingenium.\nStrong understanding of insurance workflows and business processes.\nExcellent executive communication and stakeholder management skills.\nExperience leading customer workshops and business reviews.\nAbility to travel across APAC as required.\nPreferred Qualifications\nExperience with DXC Assure products.\nServiceNow experience.\nKnowledge of AI-enabled workflows and automation.\nExperience supporting cloud transformation initiatives.\nFamiliarity with Agile delivery methodologies.\nExperience working across multiple APAC markets (Singapore, Malaysia, Thailand, Indonesia, Philippines, Hong Kong, Australia and New Zealand).\nSuccess Measures\nSuccess in this role will be measured by:\nCustomer Satisfaction (CSAT)\nNet Promoter Score (NPS)\nTime to Value\nCustomer Adoption\nBusiness Outcome Achievement\nExpansion Opportunities\nRenewal Support\nCustomer Health Score\nReferenceable Customers\nDelivery of Regional Best Practices\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American 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