{"id":345224,"url":"https://alion.io/job/dxc-technology-manager-client-success-manager","title":"Manager Client Success Manager","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":179,"ghost_share":0,"stale_share":0.844,"repost_share":0.011,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-23T13:16:41Z","board_verified":false,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Job Description:\nWe're building something special at DXC Technology!! DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.\" In our Insurance Software organisation, we’re shaping the digital future of insurance across EMEA through innovation, expertise, and a culture built on trust, autonomy, and collaboration. We operate in a flexible, open environment where proactive minds thrive, ideas turn into action, and continuous learning keeps our teams at the forefront of the industry. When you join DXC, you’re joining a community of specialists who inspire, support, and recognise one another.\nAre you passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes?\nWe are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. In this highly visible role, you will act as a strategic advisor to some of the leading brokers, carriers, MGAs, and delegated authority businesses in the London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions.\nThis is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations.\nWhat You'll Be Doing\nBuild Strategic Customer Partnerships\nDevelop trusted relationships with business, operational, and technology stakeholders.\nAct as the primary advocate for customers within the Smart Apps organisation.\nFacilitate executive governance meetings, strategic reviews, and success planning sessions.\nPartner with customers to align solutions with their long-term business objectives.\nDrive Adoption & Value Realisation\nCreate and execute customer success plans aligned to measurable business outcomes.\nPromote adoption of Smart Apps capabilities, workflows, and AI-driven innovations.\nMonitor KPIs and success metrics to ensure customers achieve maximum value.\nCommunicate business impact and return on investment to executive stakeholders.\nLeverage London Market Expertise\nAdvise customers on best practices across the insurance lifecycle, including:Submissions and placement\nPolicy administration and servicing\nClaims management\nBordereaux processing\nDelegated authority operations\n\nSupport customers through business process transformation and modernisation initiatives.\nEnsure solutions align with regulatory and operational expectations across the London Market.\nSupport Customer Growth and Success\nCollaborate with Product, Delivery, and Implementation teams throughout onboarding and deployment.\nManage customer escalations and drive resolution of complex issues.\nIdentify opportunities to optimise usage, expand adoption, and unlock additional value.\nChampion continuous improvement and customer satisfaction.\nInfluence Product Innovation\nGather and communicate customer feedback to Product and Engineering teams.\nShare industry insights and emerging market trends.\nHelp shape future roadmap priorities and innovations across the Smart Apps portfolio.\nWhat We're Looking For\nEssential Skills & Experience\nSeveral years experience in Customer Success, Consulting, Professional Services, Account Management, or a related customer-facing role.\nStrong knowledge of London Market insurance operations and workflows.\nExperience working with brokers, carriers, MGAs, or delegated authority businesses.\nProven ability to manage senior stakeholder relationships and influence executive audiences.\nExperience working with enterprise software, SaaS, workflow, or digital transformation solutions.\nExcellent communication, presentation, and relationship-building skills.\nDesirable Experience\nExperience with ServiceNow, workflow automation platforms, or AI-enabled business applications.\nUnderstanding of digital transformation and operational change programmes.\nBackground in insurance technology or insurance software solutions.\nWhat Success Looks Like\nHigh levels of customer adoption and engagement.\nMeasurable business outcomes and value realisation.\nStrong customer retention and growth.\nPositive executive stakeholder feedback and advocacy.\nSuccessful implementations with accelerated time-to-value.\nMeaningful contributions to product innovation and market strategy.\nWhy Join Us?\nWork with some of the most recognised organisations in the London insurance market.\nInfluence strategic transformation programmes and digital innovation initiatives.\nCollaborate with industry experts across insurance, technology, and customer success.\nHelp shape the future of AI-enabled insurance operations.\nBe part of a supportive and inclusive team where your ideas and expertise make a real impact.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":6024,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-05T18:26:11Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":55,"expected_fill_days":25,"reasons":["conf:40","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-manager-client-success-manager","json_url":"https://alion.io/job/dxc-technology-manager-client-success-manager.json","meta":{"generated_at":"2026-10-25T14:57:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-manager-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-manager-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-manager-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-manager-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-manager-client-success-manager"}]}