{"id":3580898,"url":"https://alion.io/job/dxc-technology-observability-manager-service-manager","title":"OBSERVABILITY MANAGER (SERVICE MANAGER)","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":183,"ghost_share":0,"stale_share":0.863,"repost_share":0.011,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Avilés, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T01:35:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nOBSERVABILITY MANAGER (SERVICE MANAGER)\nAre you an experienced IT operations manager with real hands-on experience managing services under SLA? We're looking for someone who can lead end-to-end delivery of a critical observability service-network monitoring, device management, and platform oversight. If you've managed NOC operations, incident escalations, and SLA compliance in a real environment, this is your role.\nABOUT DXC\nDXC Technology is a global leader in IT services and digital transformation. We help enterprises run mission-critical systems while modernizing IT infrastructure across public, private and hybrid clouds. In Spain, we're one of the main IT market leaders with nearly 8,000 professionals across thirteen locations, serving over 200 customers from all industries. We work with leading companies to guide their digital transformation.\nABOUT THE ROLE\nThe Observability Manager is responsible for the end-to-end delivery of the Observability service (network, device and platform monitoring) for the client, ensuring compliance with SLAs and KPIs, prioritizing incidents, governing the relationship with the client, and driving continuous improvement.\nIn this role, you will oversee the global operation of the service and the team, coordinating across business areas, Service Desk, L2/L3 technical teams, field technicians and providers. You will track SLA and KPI performance, review daily and weekly reports, and present results to the client, ensuring the service runs smoothly and meets agreed commitments.\nYou will also lead the transition and knowledge transfer from the outgoing provider, manage staffing, shifts and coverage, and validate continuous improvement actions such as threshold tuning, correlation, coverage and automation, while driving the commitments of the Nexthink proposal and agreeing KPIs with the client.\nService coverage is Monday to Friday, 07:00-22:00 (devices) and 08:00-19:00 (Nexthink platform).\nESSENTIAL JOB FUNCTIONS\nOversee the global supervision of the service and the team\nPrioritize relevant incidents and manage mass alarm handling\nTrack SLAs and KPIs, including proactivity, MTTD and MTTR metrics\nReview daily and weekly reports and present results to the client\nCoordinate with business areas, Service Desk, L2/L3 technical teams, field technicians and providers\nValidate continuous improvement actions such as thresholds, correlation, coverage and automation\nDrive the commitments of the Nexthink proposal and agree KPIs with the client\nLead the service transition and knowledge transfer from the outgoing provider\nManage staffing, shifts and service coverage\nGovern SLA compliance, escalations and continuous improvement with the client\nBASIC QUALIFICATIONS\nDegree in Computer Science/Telecommunications or equivalent experience\nITIL knowledge (incidents, problems, changes)\nSpanish and English language proficiency\nExperience managing IT operations, monitoring or NOC services under SLA\nKnowledge of ITIL (incidents, problems, changes), ServiceNow and monitoring tools\nGovernance and reporting skills with clients\nData analysis skills\nLeadership and team management skills\nClient interlocution skills\nSLA and escalation management skills\nDecision-making skills\nContinuous improvement orientation\nCommunication skills\nOTHER QUALIFICATIONS\nITIL 4 certification\nExperience in service transitions and knowledge transfer from an outgoing provider\nKnowledge of Nexthink and branch network monitoring (SD-WAN, Wi-Fi, routers)\nWHY DXC?\nAt DXC, you'll join an employer of choice with strong values and a people-first culture built on inclusion, belonging and learning. You'll find real opportunities for professional development through meaningful work on leading projects for market reference clients, using leading technologies across the IT sector. We support flexibility and work-life balance, foster an excellent work environment, and invest in continuous learning through DXC University with unlimited certifications. We act with integrity and a strong sense of corporate citizenship, building an inclusive culture with community impact. It's also a place to build for the long term, with stable employment and a competitive package of social benefits-so brilliant people can advance their careers while helping our customers succeed.\nIf you don't tick every box, that's okay. We value attitude and the ability to learn. Apply directly or share this with someone who might be a fit.\n#dxc #hiring\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":5458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-01T02:35:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-observability-manager-service-manager","json_url":"https://alion.io/job/dxc-technology-observability-manager-service-manager.json","meta":{"generated_at":"2026-11-02T11:46:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16130,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-observability-manager-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-observability-manager-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-observability-manager-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-observability-manager-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-observability-manager-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3580898}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3580898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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