{"id":3320931,"url":"https://alion.io/job/dxc-technology-onsite-field-services-technician-sudbury-polycom","title":"Onsite Field Services Technician, Sudbury - Polycom","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":187,"ghost_share":0,"stale_share":0.866,"repost_share":0.011,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45400,"max":84200,"currency":"CAD","period":"year","gross":null,"usd_annual":60046},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T21:37:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nOnsite Field Services Technician, Sudbury, ON.\nDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.\nEssential Job Functions\nResponsible for maintenance/upkeep of all Polycom Conference rooms in the surrounding area.\nResponsible for installing new and scheduling and refreshing existing Polycom units in the environment.\nResponsible for android TV boxes installed in the plants.\nInterfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.\nCoordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.\nProvides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.\nProvides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.\nMaintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.\nCreates and maintains systems software and hardware documentation and assesses system information where appropriate.\nUnderstands Tablets, troubleshooting and Android functionalities.\nBasic Qualifications\nMust have High School diploma or G.E.D.\nCollege diploma or University degree in a computer related field is an asset\n2-5 years of IT technical support experience\nExperience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.\nExperience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)\nExperience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)\nExperience with following company escalation policies\nOther Qualifications\nExperience with Polycom Video conferencing solutions and support an asset.\nStrong interpersonal skills for interacting with team members and clients\nStrong communication skills, both oral and written\nStrong organization skills to balance and prioritize work\nStrong analytical and problem-solving skills\nGood initiative and proactivity\nExperience with Service Now ticketing system\nNetworking Experience and ability to troubleshoot basic to complex network problems\nExperience with Mobile devices such as tablets and phones (Android and IOS).\nKnowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).\nExperience with Cisco Call Manager\nExperience with Lenovo/Dell hardware an asset.\nExperience working with and basic understanding of Microsoft InTune.\nWork Environment\nClient or office environment - onsite at client facility\nOn Call could be requested of you.\nMonday - Friday days.\nShift Schedule: 8-hour days.\nCertifications\nCompTIA A+ Certification current or previous considered an asset\nCompTIA Network+ or CCNA considered an asset.\n** This role is ONSITE in Sudbury, Ontario **\nCompensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $45,400 - $84,200.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.\nDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.\nIn addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.\nNote: This option is reserved for applicants needing a reasonable accommodation related to a disability.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.","description_format":"text","description_chars":6415,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T07:51:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:10","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":60046,"is_top_pay":true},"html_url":"https://alion.io/job/dxc-technology-onsite-field-services-technician-sudbury-polycom","json_url":"https://alion.io/job/dxc-technology-onsite-field-services-technician-sudbury-polycom.json","meta":{"generated_at":"2026-10-29T23:46:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-onsite-field-services-technician-sudbury-polycom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-onsite-field-services-technician-sudbury-polycom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-onsite-field-services-technician-sudbury-polycom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-onsite-field-services-technician-sudbury-polycom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-onsite-field-services-technician-sudbury-polycom"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3320931}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3320931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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