{"id":1996544,"url":"https://alion.io/job/dxc-technology-operational-readiness-lead-3","title":"Operational Readiness Lead","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":178,"ghost_share":0,"stale_share":0.798,"repost_share":0.011,"time_to_fill_p50_days":20,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farnborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-07T09:18:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T06:22:23Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description:\nDXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.\nOperational Readiness Lead\nLocation: Farnborough (onsite 5 days per week)\nDue to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.\nThe IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk management, and service handover activities.\nKey Responsibilities\nService Transition & Operational Readiness\nLead Operational Readiness Reviews (ORR) for new and updated services.\nDevelop and maintain operational readiness frameworks, processes, and governance.\nEnsure all operational acceptance criteria are met before service go-live.\nCoordinate service transition activities across project and operational teams.\nAct as the operational readiness authority for project deployments.\nService Acceptance & Governance\nDefine and maintain Operational Acceptance Testing (OAT) requirements.\nFacilitate readiness assessments and go-live reviews.\nIdentify and manage operational risks, issues, and dependencies.\nEnsure service support requirements are documented and approved.\nKnowledge & Documentation Management\nEnsure support documentation, work instructions, runbooks, and knowledge articles are created and maintained.\nCoordinate knowledge transfer sessions between delivery and support teams.\nVerify service desk and resolver groups have the information required to support the service.\nSupport Model & Resource Readiness\nValidate support structures, escalation paths, and service ownership.\nEnsure monitoring, alerting, backup, recovery, and support tooling are operational.\nWork with technical teams to confirm operational support capability and capacity.\nAssess resource and training requirements for support teams.\nStakeholder Management\nPartner with project managers, service owners, architects, engineers, and support teams.\nProvide readiness status reporting to senior leadership and governance boards.\nCommunicate risks, mitigation plans, and deployment readiness recommendations.\nContinuous Improvement\nIdentify opportunities to improve service transition and operational readiness processes.\nSupport ITIL best practices and organizational service management initiatives.\nAnalyse post-implementation reviews and lessons learned to improve future readiness activities.\nRequired Skills & Experience\nStrong understanding of ITIL principles and frameworks.\nPrevious experience in IT Service Management (ITSM) and Service Transition processes.\nExperience managing operational readiness or service transition activities.\nExcellent stakeholder management and communication skills.\nExperience working with infrastructure, cloud, application, and support teams.\nStrong risk management and problem-solving capabilities.\nAbility to coordinate multiple projects and priorities simultaneously.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":4916,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T09:18:11Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.588,"p_room":0.9,"age_days":9,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-operational-readiness-lead-3","json_url":"https://alion.io/job/dxc-technology-operational-readiness-lead-3.json","meta":{"generated_at":"2026-10-18T23:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-operational-readiness-lead-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-operational-readiness-lead-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-operational-readiness-lead-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-operational-readiness-lead-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-operational-readiness-lead-3"}]}