{"id":3859177,"url":"https://alion.io/job/dxc-technology-sap-cloud-crm-expert","title":"SAP Cloud CRM Expert","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":196,"ghost_share":0.005,"stale_share":0.878,"repost_share":0.026,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SAP BTP","optional":false},{"name":"ABAP","optional":true},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nJob Summary\nThe SAP Cloud CRM Expert is responsible for leading the delivery and optimization of SAP Customer Experience (CX) solutions across Sales Service and Marketing domains. This role includes full-cycle implementation of SAP Sales Cloud Service Cloud and (if applicable) Marketing Cloud.\nThe candidate will lead functional design manage integrations and ensure solutions align with customer engagement strategies and business KPIs.\nThe role includes client interaction cloud architecture alignment process mapping team leadership and technical coordination across SAP BTP and SAP Integration Suite. A strong understanding of customer journey management lead-to-cash and case-to-resolution processes is expected.\nKey Responsibilities\nLead end-to-end implementation of SAP Sales Cloud and Service Cloud solutions\nFacilitate workshops and define business process alignment for sales and service\nConfigure standard functionality including leads opportunities visits tickets SLAs and workflows\nOversee implementation of Marketing Cloud capabilities like segmentation campaigns and personalization (if in scope)\nIntegrate SAP Cloud CRM with S/4HANA ECC and 3rd-party platforms via SAP Integration Suite (CPI)\nManage data modeling authorization roles and extension using BTP/SDK\nEnsure solution scalability and user experience across mobile and desktop environments\nSupervise testing training cutover and hypercare activities\nMaintain documentation conduct risk assessment and manage cloud releases\nSupport customer enablement and cloud operations strategy\nRequired Qualifications & Skills\nEducation & Certifications\nBachelors degree in Business Information Systems or related field\nSAP Certified Application Associate SAP Sales Cloud and/or Service Cloud\nCertifications in SAP Marketing Cloud SAP Integration Suite (CPI) or BTP are a plus\nProject Management certification (PMP or equivalent) preferred\nExperience\n812 years of SAP CRM experience with at least 35 years in SAP CX (Sales/Service Cloud)\nMinimum 2 years in a managerial or lead consultant role\nExperience in mid- to large-scale SAP CX implementations across industries\nFamiliarity with multi-channel CRM processes and customer interaction platforms\nAt least 5 years of experience in the Banking Sector\nTechnical & Functional Skills\nExpertise in:Sales Cloud: Leads Opportunities Activities Territory & Visit Management\nService Cloud: Tickets SLA Knowledge Base Service Channels (Email Chat)\nMarketing Cloud: Segmentation Campaign Automation Consent Management (optional)\n\nStrong hands-on configuration skills and process design experience\nIntegration knowledge with S/4HANA ERP and non-SAP via CPI (SAP Integration Suite)\nFamiliarity with SDK for custom extensions and SAP BTP for UI logic\nUnderstanding of Identity & Access Management GDPR and data protection in the cloud\nSoft Skills\nStrong communication and stakeholder management skills\nProven leadership and team development capabilities\nAnalytical thinking with attention to functional and UI/UX details\nStructured documentation and presentation discipline\nAbility to manage delivery in a cloud-based iterative deployment model\nClient-facing approach with focus on user adoption and value realization\nWork Environment & Conditions\nConsulting environment with responsibility for multiple CX engagements\nTravel may be required within the Kingdom of Saudi Arabia\nCoordination with SAP and third-party cloud providers\nInvolvement in workshops demos testing cycles and go-live phases\nContinuous SAP training and certification especially aligned with quarterly cloud releases\nHigh-visibility role with direct accountability to sales marketing and service executives\nAgile and hybrid delivery model requiring rapid execution and tight feedback loops\nAt DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.","description_format":"text","description_chars":4733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-06T08:18:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["seen:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-sap-cloud-crm-expert","json_url":"https://alion.io/job/dxc-technology-sap-cloud-crm-expert.json","meta":{"generated_at":"2026-11-08T15:33:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-sap-cloud-crm-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-sap-cloud-crm-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-sap-cloud-crm-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-sap-cloud-crm-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-sap-cloud-crm-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3859177}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3859177},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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