{"id":1156630,"url":"https://alion.io/job/dxc-technology-sap-service-delivery-manager-2","title":"SAP Service Delivery Manager","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":83,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-23T21:51:36Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T01:40:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nJoin our team as our SAP Service Delivery Manager.\nHybrid with 1 day a week onsite in Yorkshire.\nDXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most strategic customer engagements.\nThis is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership.\nWe’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.\nWorking closely with DXC Sales, Presales, Account and Delivery teams, you will be responsible for establishing trusted customer relationships, ensuring successful managed service delivery, driving account growth opportunities and supporting the customer’s long-term SAP strategy.\nThe customer operates a highly complex global SAP environment supporting multiple geographies and business-critical operations. As this represents the customer’s first significant outsourcing engagement, the role requires an individual who can successfully navigate a highly sensitive environment whilst building confidence, trust and long-term strategic partnerships.\nWhat You'll be Doing:\nService Delivery Leadership\nOwn end-to-end SAP service delivery for a strategic global customer.\nMaintain accountability for service performance, stability and customer satisfaction.\nLead monthly, quarterly and executive governance reviews.\nManage SLA and KPI performance and proactively identify service risks and improvement opportunities.\nLead critical incident and escalation management activities.\nDrive continual service improvement initiatives.\nStrategic Client & Account Leadership\nAct as the primary SAP service delivery lead and trusted advisor for a strategic customer account.\nBuild and maintain strong relationships with senior business and IT stakeholders.\nOwn customer governance, risk management and escalation resolution.\nPartner with Sales, Presales and Account teams to identify opportunities for service improvement and growth.\nSupport contract renewals, service expansions and future SAP initiatives.\nEnsure service delivery remains aligned with the customer’s evolving business objectives and SAP strategy.\nAMS Transition & Offshore Delivery Management\nLead AMS estimation, transition and takeover activities across multi-country and multi-geography environments.\nEstablish transition governance, operational readiness plans and service acceptance criteria.\nEnsure successful knowledge transfer from programmes into managed services.\nLead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources.\nManage delivery quality, performance and customer expectations across multiple time zones.\nCommercial & Growth Management\nDrive Financial Demand and Resource (FDR) management activities across the account.\nIdentify opportunities for service expansion, optimisation and account growth.\nWork closely with Sales, Presales and Account teams to develop growth opportunities.\nSupport customer presentations, business cases, proposals, renewals and expansion opportunities.\nMaintain awareness of contractual commitments, commercial risks and delivery obligations.\nWhat We're Looking for\nExtensive experience leading SAP Managed Services and Service Delivery engagements.\nStrong experience managing offshore delivery teams across multiple geographies and time zones.\nProven track record estimating, planning and transitioning SAP AMS takeover services.\nDemonstrated success managing senior stakeholder relationships and critical customer escalations.\nStrong experience operating within highly sensitive customer environments.\nSignificant experience driving FDR management, commercial governance and account growth initiatives.\nProven ability to collaborate effectively with Sales, Presales and Account Management teams.\nDeep practical experience supporting SAP S/4HANA environments and transformation programmes.\nExcellent communication, leadership and influencing skills.\nStrong commercial and customer-focused mindset.\nPreferred Experience\nSAP S/4HANA Public Cloud experience.\nSAP Business Technology Platform (BTP) experience.\nITIL Foundation or higher certification.\nExperience working within global system integrators or consulting organisations.\nKnowledge of SAP Cloud ALM, SAP Solution Manager and SAP for Me.\nExperience supporting customers through major outsourcing or transformation programmes.\nWorking Pattern\nYou should expect to be onsite (Yorkshire area) with the customer one or two days a week on average, with increased presence during key periods such as go-lives, service transitions, or major incidents.\nYou’ll effectively become part of the customer’s extended organisation, so relationship-building and visibility on-site are just as important as delivery expertise.\nWhy DXC Technology?\nAt DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You’ll be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. You’ll also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles.\nIn addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes.\nIf you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, we’d love to hear from you.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":7103,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T21:51:36Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-09-24T02:55:02Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-sap-service-delivery-manager-2","json_url":"https://alion.io/job/dxc-technology-sap-service-delivery-manager-2.json","meta":{"generated_at":"2026-09-24T02:55:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}