{"id":128452,"url":"https://alion.io/job/dxc-technology-senior-mainframe-support-engineer","title":"Senior Mainframe Support Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":187,"ghost_share":0,"stale_share":0.866,"repost_share":0.011,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-29T06:43:48Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Job Description:\nAbout DXC Bulgaria \nWe are DXC - a Fortune 500 global IT services leader.\nIn Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.\nWe foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.\nOur culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.\nAbout the role\nThe Mainframe Senior Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team management.\nDaily challenges\nCollaboration & Relationship Building: Work closely with the Team Technology Lead, Account Support Team, and other support teams.\nCustomer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes.\nIncident Management: Follow ITIL standards, proactively addressing service issues.\nDocumentation: Maintain and update technical documentation and ensure compliance with internal standards.\nQuality & Compliance: Participate in quality and productivity projects, ensuring process compliance.\nTechnical Support & Training: Provide technical consultation, training, and lead workshops. Keep up with mandatory training requirements.\nTroubleshooting & Problem Management: Conduct deep-level troubleshooting, participate in Root Cause Analysis, and manage problem lifecycles.\nChange & Configuration Management: Implement and plan changes, participate in advisory boards, and maintain Configuration Management Database (CMDB).\nProject Management: Implement technical projects related to the responsible platform/technology.\neXperience and skills required\nPrimary requirement - CICS expertise\nMinimum of 5+ years hands-on Mainframe knowledge\nDegree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems.\nPreferably 10+ years experience within IT Operations, infrastructure services support\nExcellent understanding of ITSM/ITIL processes\nFluent in English language\nCompany benefits \nAt DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:\nEnjoy competitive compensation and grow your career in a fast-paced, international environment.\nBenefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.\nAccess premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.\nGet recognized through our Employee Recognition Program - your contributions deserve the spotlight.\nRefer great talent through our Employee Referral Program and get rewarded for helping shape our future.\nEnjoy discounts and special offers with your employee badge - it pays to be part of the team.\nAccess 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.\nJoin meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.\nIf you feel comfortable with the above-mentioned requirements, please send us your CV in English.\nPlease note only shortlisted candidates will be contacted.\nDXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":5029,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-08-27T00:00:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.288,"p_room":0.28,"age_days":63,"expected_fill_days":27,"reasons":["conf:10","stale_co","evergreen","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-senior-mainframe-support-engineer","json_url":"https://alion.io/job/dxc-technology-senior-mainframe-support-engineer.json","meta":{"generated_at":"2026-10-29T11:46:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-senior-mainframe-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-senior-mainframe-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-senior-mainframe-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-senior-mainframe-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-senior-mainframe-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":128452}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":128452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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