Senior Service Delivery Manager for Insurance
Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
DXC Technology is seeking an experienced Senior Service Delivery Manager to lead service delivery for strategic Insurance clients across ASEAN.
Insurance industry solutions | DXC Technology
This senior leadership role is responsible for managing multiple client accounts, leading large-scale delivery organizations, driving customer satisfaction, ensuring operational excellence, and overseeing financial performance. The successful candidate will lead a team of Service Delivery Managers, Project Directors, Delivery Leads, and technical teams while managing executive stakeholder relationships, service escalations, governance, and business growth opportunities.
The role carries full accountability for delivery performance, customer outcomes, resource management, operational governance, and P&L management across a portfolio of insurance accounts in ASEAN.
Key Responsibilities
Delivery Leadership
Lead end-to-end delivery across multiple insurance client accounts in ASEAN.
Manage Service Delivery Managers, Project Directors, Delivery Managers, and cross-functional delivery teams.
Provide leadership for large-scale delivery organizations comprising 150+ professionals across multiple countries and functions.
Ensure consistent achievement of customer commitments, service levels, project milestones, and business objectives.
Drive operational excellence, governance, and continuous service improvement across the delivery portfolio.
Client & Stakeholder Management
Build and maintain trusted relationships with C-level executives and senior business stakeholders.
Serve as the primary escalation point for critical service, project, and delivery issues.
Lead executive governance meetings, business reviews, and strategic planning sessions.
Identify opportunities to expand services and strengthen client partnerships.
Financial & Commercial Management
Own and manage P&L performance across a portfolio of ASEAN insurance accounts.
Drive revenue growth, margin improvement, forecasting, budgeting, and cost optimization initiatives.
Monitor account profitability and operational efficiency.
Support contract renewals, commercial negotiations, and business expansion opportunities.
Operational Excellence
Manage service delivery performance across application, infrastructure, project, and transformation services.
Lead major incident and executive escalation management activities.
Ensure effective risk management, compliance, and governance processes.
Drive automation, productivity improvements, and AI-enabled operational efficiencies.
People Leadership
Lead and develop a large, geographically distributed delivery organization.
Coach and mentor Service Delivery Managers, Project Directors, and emerging leaders.
Drive workforce planning, succession planning, employee engagement, and capability development.
Foster a high-performance culture focused on customer success, accountability, and continuous improvement.
Project & Transformation Delivery
Oversee the successful delivery of complex projects, transformation programs, and modernization initiatives.
Partner closely with Project Directors and client leadership teams to ensure delivery success.
Ensure seamless transition from project implementation into steady-state operations and support.
Qualifications & Experience
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Minimum 15 years of IT industry experience, including at least 10 years in senior delivery leadership roles.
Experience working with insurance core platforms, digital transformation programs, and customer-facing applications.
Proven experience managing multiple enterprise Insurance accounts across ASEAN, including ownership of large-scale technology services delivery, client governance, operational performance, and commercial outcomes.
Demonstrated leadership of organizations comprising 150+ resources across delivery, project, and operational functions.
Strong experience managing customer escalations, executive stakeholder relationships, and governance forums.
Proven track record of owning and managing P&L responsibilities for large-scale accounts or delivery portfolios.
Experience leading geographically distributed teams across ASEAN.
Skills & Competencies
Executive stakeholder management.
Delivery and operational leadership.
P&L and commercial management.
Customer relationship management.
Major incident and escalation management.
Strategic planning and execution.
Large-scale team leadership and people development.
Strong communication, negotiation, and influencing skills.
Ability to manage complex delivery environments across multiple countries and client accounts.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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