{"id":4001922,"url":"https://alion.io/job/dxc-technology-service-desk-analyst-4","title":"Service Desk Analyst","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":213,"ghost_share":0.005,"stale_share":0.859,"repost_share":0.028,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T21:59:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nEssential Job Functions:\nLog, validate, and diagnose customer issues across the range of products and applications used within the customer environment.\nProvide solutions through information gathering, analytical troubleshooting, and problem research, or route and escalate incidents to the appropriate resolution group when required.\nManage and escalate incidents in accordance with agreed service levels and established procedures.\nMaintain excellent attendance and punctuality to support service delivery requirements.\nRespond promptly and professionally to customers while adhering to the principles and procedures of the Integrated Management System.\nIdentify and analyze recurring issues and recommend improvements within the area of responsibility that may deliver measurable business benefits.\nCore Competencies:\nCustomer-oriented, enthusiastic, courteous, and confident in taking ownership of customer concerns and problem resolution.\nAbility to communicate technical information clearly to both technical and non-technical users.\nAbility to work independently and manage assigned tasks effectively.\nStrong team player with good collaboration skills.\nExcellent customer service and problem-solving skills.\nGood written and verbal communication skills appropriate to the supported market or country.\nBasic knowledge or familiarity with ITIL/ITSM practices.\nBasic Qualifications:\nCollege graduate, preferably with a degree in Information Technology, Computer Science, or a related field.\nAt least 1-2 years of relevant experience in IT service desk, technical support, customer support, or a similar role.\nBasic knowledge or familiarity with ITIL/ITSM processes is an advantage.\nStrong written and verbal communication skills, with a customer-service-oriented mindset.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. 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