{"id":2834141,"url":"https://alion.io/job/dxc-technology-servicenow-architect","title":"ServiceNow Architect","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":164,"ghost_share":0,"stale_share":0.854,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":["VN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":479},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T16:45:34Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Job Description:\nDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com\nDXC Vietnam has been recognized as one of the \"Best Companies to Work for in Asia 2025 \" by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special \"Most Caring Company Award\" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture.\nWe are seeking an experienced ServiceNow Architect to lead the design and delivery of scalable, secure, and high-quality ServiceNow solutions. This role will work closely with business and technical stakeholders to translate requirements into an effective platform architecture aligned with business objectives and ServiceNow best practices.\nIf you have strong ServiceNow architecture experience, hands-on technical expertise, and the ability to guide delivery teams and stakeholders, we encourage you to apply for this opportunity.\nResponsibilities\nSolution Architecture: Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs.\nPlatform Design and Governance: Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices.\nIntegration Architecture: Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies.\nTechnical Leadership: Provide technical direction, review solution designs and code, guide developers, and support technical decision-making throughout the delivery lifecycle.\nRequirements and Advisory: Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities.\nSecurity and Performance: Define role-based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations.\nDelivery Assurance: Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks.\nDocumentation and Continuous Improvement: Maintain architecture documents, technical standards, and solution records. Stay current with ServiceNow capabilities and drive platform optimization and reuse.\nQualifications\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.\n8+ years of experience in IT, including strong hands-on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role.\nTechnical Skills\nStrong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development.\nExperience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules.\nStrong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration.\nKnowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices.\nAbility to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements.\nServiceNow Certified System Administrator and Certified Application Developer are preferred. ServiceNow Certified Technical Architect or Certified Master Architect is an advantage.\nStrong analytical and problem-solving skills, with the ability to manage complex technical issues and make sound architecture decisions.\nExcellent English communication and stakeholder management skills, with the ability to explain technical topics clearly to technical and non-technical audiences.\nStrong leadership, mentoring, documentation, and collaboration skills, with close attention to quality and best practices.\nEmployee Benefits and Perks\nAt DXC Vietnam, we follow a people-first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well-being.\nAttractive and competitive salary package\n\nFull salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law\n\n13th-month salary (guaranteed)\n\nGenerous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.\n\nPremium Healthcare Insurance (1+1) for employees and dependents\n\nEmployee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well-being to support you and your family\n\nAccess to the Well-being Hub covering health, mental wellness, and financial planning\n\nExtensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams.\n\nDXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition\n\nOpportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation\n\nSpecial allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)\n\nRemote work support with a company-provided laptop\n\nAnnual team activities and company events\n\nA collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth\n\nHow to Apply & Our Commitment to You\nIf you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume.\nIn return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual -first approach to work.\nEqual Opportunity Employer\nDXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow.\nReasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":7940,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual leave","Company events","Health insurance"],"hiring_locations":[{"name":"Vietnam","iso":"VN","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T04:32:26Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.551,"p_room":0.55,"age_days":33,"expected_fill_days":27,"reasons":["conf:13","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-servicenow-architect","json_url":"https://alion.io/job/dxc-technology-servicenow-architect.json","meta":{"generated_at":"2026-10-21T09:10:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12987,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-servicenow-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-servicenow-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-servicenow-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-servicenow-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-servicenow-architect"}]}