{"id":103656,"url":"https://alion.io/job/dxc-technology-servicenow-baqa-lead-2","title":"ServiceNow BA/QA Lead 2","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":177,"ghost_share":0,"stale_share":0.842,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-30T23:30:55Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Job Description:\nBA/QA Lead - Smart Apps | JL8 BA/QA Lead\nDXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.\nAt DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.\nOur DXC Assure Smart Apps help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency.\nRole Summary\nWe are looking for a senior BA/QA Lead - Smart Apps with around 15 years of overall experience, including strong exposure to business analysis, QA leadership, delivery, and stakeholder management in the insurance domain.\nThis role will own business requirement quality, end-to-end test governance, release readiness, UAT coordination, and quality outcomes across Smart Apps / Insurance initiatives. The role requires close collaboration with business stakeholders, product owners, architects, development teams, QA teams, and other cross-cutting teams to ensure high-quality, low-risk delivery.\nKey Responsibilities\nLead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation.\nOwn requirement quality, including business process understanding, user stories, acceptance criteria, traceability, and requirement sign-offs.\nWrite user stories that clearly capture requirements, align stakeholders, and guide development with actionable, testable insights. \nDefine and drive QA strategy, test planning, governance, standards, and best practices across projects.\nLead functional, regression, integration, UAT, and production validation cycles.\nDrive test automation adoption using automation tools to improve coverage and efficiency.\nOwn defect governance, including triage, prioritization, root-cause discussions, reporting, and closure tracking.\nEnsure end-to-end traceability from requirements to test cases, defects, and release readiness.\nPartner with Solution Architects / Tech Leads to review solution impacts, integration dependencies, and data quality risks.\nManage business, product owner, client, and delivery stakeholder communication, including readiness updates and sign-offs.\nProvide quality metrics, dashboards, risk insights, and executive-level updates to leadership.\nDrive proactive risk identification and mitigation related to scope, quality, dependencies, data, timelines, and release readiness.\nMentor BA/QA team members and promote ownership, domain depth, automation mindset, and continuous improvement.\nPromote AI adoption, automation, efficiency improvements, and continuous learning within the team.\nSupport major releases, upgrades, production validations, and post-release quality reviews.\nRequired Skills & Experience\nAround 15 years of experience in BA/QA, delivery quality, testing, or business process roles.\nGood understanding of insurance business processes, such as policy servicing, claims, customer servicing, case management, and operational workflows.\nAbility to lead both:Business Analysis - requirements, user stories, process flows, acceptance criteria.\nQuality Assurance - test strategy, execution governance, automation, release sign-off and UAT coordination.\n\nExperience in Agile / Scrum delivery models.\nStrong stakeholder management skills with ability to work across business, technology, QA, and leadership teams.\nStrong analytical, problem-solving, communication, and decision-making skills.\nExperience managing delivery risks, and release-level quality outcomes.\nNice to have Skills\nExperience in ServiceNow delivery, preferably across CSM, Insurance, or Financial Services workflows.\nUnderstanding of ServiceNow platform concepts, including workflows, catalog items, integrations, data model, portals/workspaces, and reporting.\nServiceNow configurations, customizations, workflows, integrations, case flows, catalog items, portals, and data changes.\nNice to Have ServiceNow Certifications / Learning\nPreferred\nCSA - Certified System Administrator\nFSO Insurance Accreditation\nATF Micro-Certification\nRecommended\nCIS-CSM - Certified Implementation Specialist: Customer Service Management\nCIS-DF - Data Foundations\nWorkflow / Flow Designer Micro-Certification\nPlatform Analytics Micro-Certification\nGood to Have\nCIS-ITSM\nPredictive Intelligence Micro-Certification\nVirtual Agent Micro-Certification\nPlaybooks\nNow Assist / AI\nUI Builder\nService Portal\nCatalog Items / Service Catalog\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":6309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-08-11T00:00:00Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.435,"p_room":0.28,"age_days":80,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-servicenow-baqa-lead-2","json_url":"https://alion.io/job/dxc-technology-servicenow-baqa-lead-2.json","meta":{"generated_at":"2026-10-31T04:46:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-servicenow-baqa-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-servicenow-baqa-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-servicenow-baqa-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-servicenow-baqa-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-servicenow-baqa-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":103656}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":103656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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