{"id":2834139,"url":"https://alion.io/job/dxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa","title":"ServiceNow Developer (ITSM Module) At Client Site in Ottawa","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":177,"ghost_share":0,"stale_share":0.842,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67800,"max":117800,"currency":"CAD","period":"year","gross":null,"usd_annual":83349},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-30T10:03:52Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Job Description:\nAt DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.\nRole of trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.\n**This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil**\nWhat You´ll DO:\nCollaborate with multi-functional teams to gather and understand business requirements and translating them into technical specifications for ServiceNow implementations. \nProvide technical expertise and support for ServiceNow implementations, process improvement initiatives, and data analysis.\nProvide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers. \nParticipate in user acceptance testing (UAT) and assist with data migration activities. \nParticipate in identifying and resolving process bottlenecks.\nDesign, develop, and implement solutions using ServiceNow platform capabilities. \nDesign and implement workflows, forms, and automation scripts to optimize ITOM processes. \nDevelop and maintain ServiceNow workflows, forms, scripts, and reports. \nDevelop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).. \nCustomize and configure ServiceNow applications based on business needs. \nConfigure the ServiceNow platform to meet the organization's ITOM requirements. \nConfigure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally. \nConfigure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes. \nKey Activities:\nDiscovery, Service Mapping, Event Management:\nDiscover devices and applications across various network segments to ensure data quality of CMDB. \nBuild Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services. \nImplement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation. \nDevelopment:\nConduct requirements analysis for development of new features, components and enhancements to existing components. \nConduct or participate in design discussions, design/code walkthrough meetings. \nDesign, develop, review, test, deploy and support out of the box solutions in the platform. \nEnsure compliance to customers security best practices and coding standards. \nEnsure compliance to customers reference architecture and requirement/design artefacts. \nEnsure compliance to customers development and release methodologies (CM/CI/CD). \nNavigate and adapt to various environments providing support for and working closely with customers. \nContribute to production work including deployments and incident and problem management. \nIntegration:\nIntegrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow. \nEstablish and maintain data integrations to ensure accuracy and consistency. \nReporting:\nGenerate and analyze reports related to Discovery, Service Mapping, and Event Management. \nEnsure the organization is prepared for audits and regulatory inspections. \nContinuous Improvement:\nStay informed about industry best practices and evolving regulatory requirements. \nPropose and implement improvements to ITOM processes and ServiceNow configurations. \nWho You Are\nExperience as a Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM. \nThis role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil\n\nProven experience in business process transactions\nProficiencies in business process management and optimization\nExperience with system administration, and of ServiceNow.\nExperience with User Management including groups, users, roles, ACLs, etc. \nExperience in setting up and managing out of the box applications. \nExperience in configuring ServiceNow workflows and forms. \nExperience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc. \nExcellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries. \nDemonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels. \nStrong understanding of Discovery, Service Mapping, and Event Management principles and best practices. \nAbility to learn quickly and adapt to new technologies. \nExperience in Observability a plus. \nRelevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist, Six Sigma, PMP) is a plus. \nMust be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming. \nJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship.\nAt DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety, and well-being of our colleagues and their families and our approach is to encourage and support masking, testing, and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing, and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location\nCompensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $67,800 - $117,800.Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.\nDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.\nIn addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.\nNote: This option is reserved for applicants needing a reasonable accommodation related to a disability.\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.","description_format":"text","description_chars":8848,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T04:32:26Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.537,"p_room":0.55,"age_days":38,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":83349,"is_top_pay":false},"html_url":"https://alion.io/job/dxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa","json_url":"https://alion.io/job/dxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa.json","meta":{"generated_at":"2026-10-30T21:22:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-servicenow-developer-itsm-module-at-client-site-in-ottawa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2834139}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2834139},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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