{"id":156812,"url":"https://alion.io/job/dxc-technology-servicenow-qa-lead","title":"ServiceNow QA Lead","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":171,"ghost_share":0,"stale_share":0.86,"repost_share":0.012,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"QA","role_family":"QA","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-06-05T00:00:00Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-20T16:45:34Z","board_verified":false,"closed_at":null,"days_open":139,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":139},"description":"Job Description:\nRole Summary\nWe are looking for a ServiceNow QA Lead with ~8-10 years of experience (must have 4-6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.\nKey Responsibilities\nOwn end-to-end QA for releases - test strategy, planning, execution, and sign-off\nDefine and drive QA governance, standards, and best practices across projects\nLead functional, regression, integration, and UAT testing cycles\nValidate ServiceNow configurations, customizations, and integrations\nEstablish and drive test automation (ATF/Selenium) to improve coverage and efficiency \nManage defect lifecycle and ensure timely resolution with development teams\nPerform data validation and ensure integrity across ServiceNow modules\nProvide test metrics, dashboards, and quality insights to leadership\nHandle stakeholder management - work closely with business, product owners, and client teams for sign-offs and expectations\nDrive risk identification and mitigation related to quality and delivery timelines\nSupport major releases, upgrades, and production validation\nSkills & Experience\nStrong experience in ServiceNow QA / Testing, with leadership exposure\nDeep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.)\nHands-on with:Test strategy & planning\nAutomation tools (ATF preferred, Selenium, etc.)\n\nKnowledge of ServiceNow configuration basics (workflows, scripting, integrations)\nExperience in Agile / Scrum delivery models\nStrong analytical, problem-solving, and communication skills\nCertifications\nMandatory: CSA (Certified System Administrator)\nGood to have: CSM / ITSM / other ServiceNow certifications\nKnowledge and/or micro-certification in at least one of the following:Customer Service Management (CSM) (preferred)\nPlaybooks\nFlow Designer\nNow Assist / AI\nPlatform Analytics\nPredictive Intelligence\nService Portal\nCatalog Items\nAutomated Test Framework (ATF)\n\nJL9 Expectations\nActs as QA Lead for a module or project\nOwns quality outcomes and release readiness\nDrives stakeholder communication and sign-offs\nMentors team members and promotes automation and best practices\nProvides proactive risk and quality insights to leadership\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":3304,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-06-05T00:00:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.28,"p_room":0.28,"age_days":139,"expected_fill_days":27,"reasons":["conf:37","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-servicenow-qa-lead","json_url":"https://alion.io/job/dxc-technology-servicenow-qa-lead.json","meta":{"generated_at":"2026-10-22T18:35:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-servicenow-qa-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-servicenow-qa-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-servicenow-qa-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-servicenow-qa-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-servicenow-qa-lead"}]}