{"id":3133867,"url":"https://alion.io/job/dxc-technology-workplace-support-engineer-2","title":"Workplace Support Engineer","company":{"id":88,"name":"DXC Technology","domain":"dxc.com","url":"https://alion.io/company/dxc-technology","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":180,"ghost_share":0,"stale_share":0.844,"repost_share":0.017,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T01:05:43Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Description:\nDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.\nEducation/Experience Requirements:\nDegree / Diploma in IT / Information Technology related\n3 to 5 years of workplace IT support in Bank environment\nITIL certified\nKey Skills:\nPro-active individual with customer centric\nAble to face users and communicate confidently\nM365 and Windows 11 OS and hardware troubleshooting\nBasic network troubleshooting\nFamiliar with ServiceNow ticket logging\nEnthusiastic in learning new technologies and contribute for team success\nTeam player with good communication with the team members\nGood follow up skill on pending issue\nBasic project management concept\nFast learner\nResponsibilities:\nProvide incident support and service request assistance and support related to end user technical issues, mobile device, video conferencing issue to desktop engineer and coordinate with global and vendor to resolve the issue\nTroubleshoot Win 11 applications, network and other technical troubleshooting detail to global support and vendor for next level resolution\nPerform troubleshooting support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.).\nSupport complex meeting room equipment troubleshooting and escalating the issue to vendor\nServiceNow ticket review and approval\nWith initiative to feedback business and technical challenges\nCommunicating with team members and clients in a professional manner as situations arise, and at regular intervals ensure that all parties involved are kept up to date on the ticket status\nAttending and participating in regularly scheduled team meetings, development training, and other meetings as needed\nAttend hardware refresh project and manage the project with end user support team\nTechnical/Functional Competencies:\nOversee Desktop Support Services, providing direction, support and guidance for all onsite support teams in Asia.\nParticipates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering team to drive towards root cause identification and resolution.\nProvides guidance, knowledge transfer, and mentoring to Desktop Support Team\nOversees desktop user support service to very important customers.\nParticipates and/or leads project efforts for continual improvement for customer-facing tasks, project related tasks as well as internal process-related improvement items.\nReview and approves Service Requests. Change Requests & Global Changes.\nActs as a customer relationship liaison, gives internal customers (e.g., Secretaries, Business Management and VIP users) a channel to voice concerns and work to resolutions.\nManages the support & reporting of Key Risk Indicators for each Branch to internal Risk team for desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.\nCoordinates, develops and/or reviews end-user documentation and instructions.\nExperience with Azure, AD, Windows 11, M365, Window Server, Audio & Video meeting room equipment, basic networking, printer and iPhone troubleshooting\nFamiliar with ServiceNow tracking system\nPerform duties as required from time to time.\nExcellent communication skills (written and verbal), capable of bridging the gap between technology and business functions\nStrong customer service and communication skills with a focus on rapport-building, listening and questioning skills\nAbility to judge and prioritize action & multi-task in a fast-paced/demanding environment.\nStrong analytical & problem-solving using knowledge base and AI\nSupport timing:\nNormal Shifts: 9am to 6pm Mon to Fri\nTo support weekly after office hour standby at least once per month\nAd hoc weekend and after office hour incident support and annual BCP testing\nAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.\nRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .","description_format":"text","description_chars":5316,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-23T04:55:56Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.586,"p_room":0.9,"age_days":10,"expected_fill_days":29,"reasons":["conf:6","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/dxc-technology-workplace-support-engineer-2","json_url":"https://alion.io/job/dxc-technology-workplace-support-engineer-2.json","meta":{"generated_at":"2026-11-01T02:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":88},"rest":"https://alion.io/mcp/rest/get_company?id=88"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdxc-technology-workplace-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdxc-technology-workplace-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdxc-technology-workplace-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dxc-technology-workplace-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdxc-technology-workplace-support-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3133867}},{"tool":"search_jobs","arguments":{"company":"dxc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3133867},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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