{"id":3767500,"url":"https://alion.io/job/dyad-customer-success-manager","title":"Customer Success Manager","company":{"id":2263593,"name":"Dyad","domain":"dyadtech.com","url":"https://alion.io/company/dyadtech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:46:07Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-13T17:44:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Dyad\nDyad is a provider of comprehensive property and casualty insurance processing and distribution solutions that empower and connect agents, brokers, wholesalers, MGAs/MGUs, program administrators, carriers, and policyholders. Dyad’s software and service solutions drive efficient insurance processing, superior customer service, and insightful business management.\nAbout the Role\nDyad is seeking a Customer Success Manager to join our growing team, focused on delivering value and driving long-term success for our clients within the insurance industry. You will serve as a strategic advisor to our customers, advocating for their needs and guiding them towards realizing their business goals, while harnessing the full potential of our product suite. This role requires a strategic mindset, domain knowledge of the insurance industry (especially vendor management, agency management and policy administration) and a strong focus on driving customer outcomes. You will be measured on your ability to positively influence NRR, GRR, customer churn rates, NPS, product adoption rates and revenue expansion.\nRole Description\nClient Relationship ManagementAct as a trusted advisor to insurance clients, developing deep relationships with key stakeholders across the distribution channel, including retail agents, MGAs, wholesalers, and carriers\n\nCustomer Success Execution:Own the customer lifecycle post-sale; Support onboarding processes led by our Delivery Teams, ensuring a smooth transition post-launch\nDrive product adoption, proactively address risks, and identify expansion opportunities, leveraging your subject matter expertise of Dyad’s solutions\nManage the entire renewal cycle from 90-120 days out\n\nCross-Functional CollaborationLiaise with Product, Technology, and Support to resolve customer issues and relay feedback\nPartner with Sales and Account Management to identify upsell and cross-sell opportunities\n\nData-Driven Insights & ReportingUse key metrics to manage customer health, drive engagement and foster retention\nPrepare and deliver client-facing performance reports and internal executive summaries to validate value realization\n\nThought Leadership & AdvocacyAdvocate for customer needs internally while championing best practices externally\nRepresent the voice of the customer in roadmap discussions, product enhancements, and pilot programs\n\nWhat You Bring\n7+ years of experience in Customer Success, Account Management or Consulting within a SaaS or InsurTech environment\nStrong familiarity with the Property & Casualty insurance industry, including underwriting, claims, or policy management\nDemonstrated success managing enterprise accounts or complex stakeholder environments\nProven ability to translate customer goals into actionable strategies and measurable outcomes, focused on incorporating data to drive decision making \nExcellent communication, presentation, and interpersonal skills\nFamiliarity with industry leading customer management tools (e.g., Gainsight, Custify, Salesforce, Pendo, Atlassian suite, etc.)\nBachelor’s degree required; Certifications are a plus\nAbility to travel up to 25%\n\nWhy You’ll Love Working Here\nAt Dyad, we’re in an exciting phase of growth and transformation. We offer flexibility, transparency, and a commitment to both personal and organizational development. We are committed to creating a workplace where you feel valued, supported, and inspired. Here’s why you will love being part of our team:\n Competitive Compensation & Benefits: We offer a comprehensive compensation package that includes competitive salaries, comprehensive health benefits, and a 401(k) with company matching to help you plan for your future\nPaid Time Off & Holidays: Enjoy a healthy work-life balance with paid time off and paid holidays, giving you the time you need to rest, recharge, and enjoy life outside of work\nInclusive Culture: We believe diversity makes us stronger. You will be part of an inclusive, welcoming environment where everyone is encouraged to share ideas, collaborate, and grow together\nWork-Life Balance: Your well-being is important to us. We support flexible work arrangements and provide the tools and resources you need to maintain a healthy balance between your personal and professional life\nIn addition to our commitment to equal pay for equal work, Dyad is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.\nIf you are a driven and experienced Customer Success Manager looking for an exciting opportunity to make an impact, we would love to hear from you!\nReady to help shape the future of Dyad?We would love to hear from you!","description_format":"text","description_chars":4819,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-04T20:32:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/dyad-customer-success-manager","json_url":"https://alion.io/job/dyad-customer-success-manager.json","meta":{"generated_at":"2026-11-13T21:26:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2263593},"rest":"https://alion.io/mcp/rest/get_company?id=2263593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyad-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyad-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyad-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyad-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyad-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767500}},{"tool":"search_jobs","arguments":{"company":"dyadtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767500},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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