{"id":2468849,"url":"https://alion.io/job/dye-durham-onboarding-training-specialist","title":"Onboarding & Training Specialist","company":{"id":2346200,"name":"Dye & Durham","domain":"dyedurham.ie","url":"https://alion.io/company/dyedurham-ie","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":45725},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T10:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-02T22:40:37Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Onboarding & Training Specialist is responsible for designing, developing, and scaling onboarding and training programs that drive product adoption, customer success, and long-term client retention. Acting as a product subject matter expert (SME), this role partners closely with Product, Sales, Customer Support, and other key stakeholders to deliver effective customer onboarding experiences, support product launches, and enhance internal enablement initiatives. The successful candidate will leverage instructional design best practices, learning technologies, and data-driven insights to create scalable learning experiences that align with business objectives and customer needs. Success in this role is measured through onboarding effectiveness, training engagement, customer adoption, program scalability, and overall customer satisfaction. \nKey Responsibilities\nLead the development and continuous improvement of onboarding and training programs that drive customer adoption, engagement, and retention. \nDesign and deliver scalable onboarding experiences for a variety of customer segments, including law firms, academic institutions, and enterprise clients. \nDevelop onboarding plans for complex implementations, product migrations, and customer transitions. \nServe as a product subject matter expert, providing guidance and support to customers and internal stakeholders. \nPartner with Product, Sales, and Customer Support teams to support product launches, feature rollouts, and customer enablement initiatives. \nDesign, develop, and maintain engaging training materials, learning paths, and LMS-based content. \nDeliver virtual and in-person training sessions, demonstrations, and knowledge-sharing programs. \nCreate self-service learning resources, including videos, guides, tutorials, and interactive content. \nMonitor training effectiveness through customer feedback, usage data, and key performance metrics. \nContinuously update and enhance training content to reflect product enhancements and evolving customer needs. \nManage multiple projects and priorities while ensuring high-quality deliverables and positive customer outcomes. \nContribute to continuous improvement initiatives that enhance the customer experience and support business objectives.\nSkills, Knowledge and Expertise\n2+ years of experience working with Unity products, including Unity, E-core, UEM, ACL, or similar solutions. \nExperience supporting customer onboarding programs, preferably within a SaaS, legal technology, or software environment. \nExperience scaling onboarding workflows, operational processes, and customer enablement initiatives. \nDemonstrated experience facilitating client demonstrations and delivering engaging training sessions in both virtual and in-person settings. \nStrong instructional design, curriculum development, and learning program creation capabilities. \nProficiency with Learning Management Systems (LMS) and content creation tools such as Camtasia, Articulate, Loom, or similar platforms. \nExperience using virtual training and collaboration tools such as Zoom, WebEx, or equivalent technologies. \nData-driven mindset with the ability to define, measure, and report on key performance indicators (KPIs) and training effectiveness. \nStrong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously. \nExcellent communication, presentation, facilitation, and interpersonal skills. \nStrong stakeholder management skills with the ability to build trusted relationships across teams and customer groups. \nProven ability to collaborate effectively with cross-functional teams to achieve shared business objectives. \nStrong analytical, problem-solving, and critical-thinking capabilities. \nHighly adaptable and comfortable working in a fast-paced, evolving environment. \nProactive, hands-on, and action-oriented approach with a strong sense of ownership and accountability. \nCustomer-focused mindset with a passion for delivering exceptional onboarding and learning experiences. \nCommitment to continuous learning, process improvement, and innovation. Demonstrated professionalism, integrity, humility, and a collaborative team-oriented. \nBenefits \nAt Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity. \n\nIn line with the amended Employment Standards Act 2000, the salary range for this role is up to: $65K, dependent on assessment of skills during the interview process. \n\n#DDhp","description_format":"text","description_chars":4817,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-13T19:24:10Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.793,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":45725,"is_top_pay":false},"html_url":"https://alion.io/job/dye-durham-onboarding-training-specialist","json_url":"https://alion.io/job/dye-durham-onboarding-training-specialist.json","meta":{"generated_at":"2026-11-03T02:48:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2346200},"rest":"https://alion.io/mcp/rest/get_company?id=2346200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdye-durham-onboarding-training-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdye-durham-onboarding-training-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdye-durham-onboarding-training-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dye-durham-onboarding-training-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdye-durham-onboarding-training-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2468849}},{"tool":"search_jobs","arguments":{"company":"dyedurham.ie","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2468849},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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