{"id":2343209,"url":"https://alion.io/job/dye-durham-technical-support-consultant","title":"Technical Support Consultant","company":{"id":2346200,"name":"Dye & Durham","domain":"dyedurham.ie","url":"https://alion.io/company/dyedurham-ie","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":32000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T05:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T07:34:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Purpose\nThis position sits within the Practice Management Support team. Our software relieves the administrative burden faced by legal practices, giving staff more time to be productive. Using our integrated matter management, financial administration and document management software, attorneys spend more time practising law and their practices become more profitable.\nSpecific Responsibilities:\nProvide service and support to end users of automated call distribution phone software, via remote connection or over the internet.\nHandle technical client tickets and answer telephone calls.\nRespond to customer enquiries, concerns and requests about products and services, and process the information they provide.\nGather customer information and diagnose issues by evaluating and analysing symptoms.\nResolve software issues and queries relating to case management, system administration, systems integration, platforms, operating systems and data management systems.\nResearch required information using available resources.\nEscalate priority and complex issues in line with client specifications and standard procedures.\nOffer alternative solutions where appropriate to retain customers' and clients' business.\nFollow up with customers and make scheduled call-backs where necessary.\nMaintain good relationships with clients.\nKeep up to date with system information, changes and updates.\nLog accurate problem reports and record time and notes on the internal Jira and Zendesk systems.\nPerform Microsoft SQL scripting and database administration, and use batch scripting and PowerShell.\nProvide senior-level technical support where required.\nDeliver technical training to internal staff.\nManage, maintain and update technical documentation.\nDirect Reports:\n[none]\nKnowledge, Skills & Experience: \nExperience in a customer service or call centre role.\nExperience in a software support environment, with basic networking and Microsoft Windows operating system knowledge.\nGood understanding of hosted environments (Azure/AWS).\nMicrosoft SQL basic scripting and administration.\nKnowledge of customer service principles and practices.\nAbility to communicate effectively, both verbally and in writing.\nProper phone etiquette and effective listening skills.\nWell organised, with the ability to multitask.\nEligibility to work in South Africa, or a valid work permit.\nNice to have:\nLegal trust accounting experience is advantageous.\nValid driver’s license and own reliable transport are advantageous.\nOther Contextual Information/Special Features:\nOccasional after-hours work or work over weekends to assist the client outside of normal operating hours might be required.\nMight be required to go on-site to the client’s premises if assistance cannot be provided remotely.\n\nBenefits\nAt Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.\nDo you share our DNA?\nWe ask how tomorrow can be better than today\nWe are passionate about solving our customer's challenges\nOur ideas break boundaries\nWe value different perspectives and encourage dialogue\nWe take ownership and celebrate together\n\nAt Dye & Durham, we are fortunate to connect with exceptional talent across our business. While we carefully evaluate every submission, if you do not hear from our Talent team within 14 days of applying, it indicates that we are moving forward with other candidates for this role. Due to volume, we are unable to provide personalized feedback on initial applictaions, but we encourage you to stay connectedfor future opportunities. \n\n#DDhp","description_format":"text","description_chars":3875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-12T11:45:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dye-durham-technical-support-consultant","json_url":"https://alion.io/job/dye-durham-technical-support-consultant.json","meta":{"generated_at":"2026-10-13T11:05:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2346200},"rest":"https://alion.io/mcp/rest/get_company?id=2346200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdye-durham-technical-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdye-durham-technical-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdye-durham-technical-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dye-durham-technical-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdye-durham-technical-support-consultant"}]}