{"id":1629970,"url":"https://alion.io/job/dyedurham-application-support-analyst","title":"Application Support Analyst","company":{"id":2346200,"name":"Dye & Durham","domain":"dyedurham.ie","url":"https://alion.io/company/dyedurham-ie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":["GB","AU","CA","ZA"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Perl","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-31T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T21:18:23Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Purpose:\nYou will provide technical support and maintenance for our business-critical applications, ensuring they run efficiently and meet the needs of our clients. Your expertise in troubleshooting, problem-solving, and collaboration will be essential in delivering timely and reliable support to our clients and stakeholders.\n\nSpecific Responsibilities:\nDemonstrate client-first approach in all tasks and strive for delivering exceptional client experiences\nTroubleshoot and diagnose application issues to identify a workaround/solution to mitigate and/or resolve the impact\nPerform proactive monitoring & respond to application related alerts\nConduct root cause analysis (RCA) for recurring issues and major incidents, to identify corrective and preventive actions and areas for process improvement\nEnsure tickets are updated at regular intervals with quality status updates until closure\nExecute service requests such as configuration updates, data updates, report generation etc. \nSupport product releases as needed\nCollaborate with development teams, infrastructure, third-party vendors and other internal stakeholders as needed\nMaintain technical documentation, including SOPs (Standard Operating Procedures), configuration, and troubleshooting guides\n Execute test plans following patching and other activities ensuring application quality and stability\nParticipate in post-implementation reviews, identifying lessons learned and areas for improvement\nSupport Business Continuity, Disaster Recovery, Penetration Tests, Upgrade related activities etc. as needed\nWork in a round-the-clock shift model providing 24/7 support. Participate in on call rotations on holidays and weekends\nSupport auditing requirements\nEnsure compliance with IT policies, procedures, and standards, as well as industry regulations and best practices\nStay current with industry trends, best practices, and emerging technologies, applying this knowledge to improve application support capabilities\n\nKnowledge, Skills & Experience:\n1-3 years of overall experience, with at least 1 year of experience in application support, technical support, or a similar role.\nCloud Skills (AWS, Azure & GCP): Hands-on experience supporting applications hosted on AWS, Azure, and Google Cloud Platform (GCP).\nFamiliar with virtual machines, containers (Docker/Kubernetes), networking basics (load balancers, DNS), IAM/user access, and cloud databases. Comfortable using cloud monitoring and logging tools (CloudWatch, Azure Monitor, GCP Operations Suite) to investigate issues and support incident and change management. Multi-cloud exposure preferred.\nExperience with database management systems (e.g., SQL Server, PostgreSQL, MySQL, MongoDB, Oracle).\nExcellent problem-solving, analytical, and troubleshooting skills.\nStrong communication and interpersonal skills, with ability to work with technical and non-technical stakeholders.\nAbility to work in a fast-paced environment, prioritizing multiple tasks and deadlines.\nBachelor's degree or Diploma in Computer Science, Information Technology, or a related field.\nGood to Have:\nStrong scripting skills (e.g., PowerShell, Bash, Perl)\nExperience with one or more programming languages (e.g., Java, .NET, Python)\nITIL knowledge of IT service management best practices \n\nOther Contextual Information/Special Features:\nThis team supports our global environment (Australia, UK, Canada, South Africa), these open vacancies primarily will support Australia so shift times will be between 6pm - 3am SAST. \nThis position is fully remote.","description_format":"text","description_chars":3549,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Australia","iso":"AU","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:18:23Z"}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.47,"p_room":0.45,"age_days":31,"expected_fill_days":21,"reasons":["conf:5","win:tail","comp:junior"],"computed_at":"2026-10-02T03:01:53Z"},"pay":null,"html_url":"https://alion.io/job/dyedurham-application-support-analyst","json_url":"https://alion.io/job/dyedurham-application-support-analyst.json","meta":{"generated_at":"2026-10-02T03:01:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4131,"day_limit":5000,"remaining_today":869,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}