{"id":4208607,"url":"https://alion.io/job/dyflex-solutions-customer-delivery-manager","title":"Customer Delivery Manager","company":{"id":3785929,"name":"DyFlex Solutions","domain":"dyflex.com.au","url":"https://alion.io/company/dyflex-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:09:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T00:21:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"DyFlex Solutions is an SAP Platinum Partner and ANZ market leader in advisory, project delivery, managed services and AI enablement. We deliver fit-for-purpose, industry-ready enterprise transformations across public and private cloud, spanning finance, digital supply chain, human capital, intelligent enterprise, and data and AI, to help our customers achieve success.\nWe are proud to have been awarded:\nBusiness Suite Success Partner of the Year 2026\nLargest Contributor to Indirect Cloud Revenue 2026\nBest Performing Partner in Australia for S/4HANA Public Cloud 2025\nBest Performing Partner in Australia for Speed of Delivery 2025\nBest Performing Partner in Mid-Market 2025\nWe're seeking a Customer Delivery Manager to become the trusted day-to-day partner for our Queensland based customers. Based primarily onsite in Brisbane's CBD, you'll work closely with customers stakeholders, SAP specialists and delivery teams across Australia, New Zealand and the Philippines to ensure outstanding service outcomes and customer satisfaction.\nAbout the Role\nAs the Customer Delivery Manager, you'll be the primary operational contact for customers, responsible for service governance, stakeholder management, incident and escalation coordination, service performance reporting, and continuous improvement.\nYou'll help drive the successful transition of services from incumbent providers before leading the ongoing delivery of a complex SAP environment supporting critical business operations.\nKey Responsibilities\nBuild trusted relationships with ICT leadership, service owners and business stakeholders.\nLead weekly service reviews, monthly reporting and quarterly business reviews.\nOwn service performance against agreed SLAs and KPIs, driving service improvement initiatives where required.\nCoordinate major incident and escalation management, ensuring clear communication and timely resolution.\nManage demand, service requests and minor enhancement activities, ensuring work remains appropriately prioritised and within scope.\nParticipate in change governance processes, including CAB activities.\nSupport transition, knowledge transfer, cutover and hypercare activities.\nCoordinate multidisciplinary SAP support teams across onshore and offshore locations.\nAbout You\nYou are a customer-focused service management professional who combines strong relationship skills with a structured approach to operational delivery.\nYou'll ideally bring:\nExperience as a Service Delivery Manager, Customer Delivery Manager or similar client-facing role within an enterprise IT services or managed services environment.\nStrong stakeholder engagement skills and confidence working with senior business and technology leaders.\nExperience leading service governance, performance reporting and operational reviews.\nKnowledge of ITIL-based service management practices, including incident, problem and change management.\nExperience coordinating technical teams and managing customer expectations in complex environments.\nA calm and organised approach to incident management and service escalations.\nTechnical Experience\nExposure to SAP-managed services environments will be highly regarded, including:\nSAP S/4HANA and cloud-based SAP landscapes.\nSAP modules such as Finance, MM, PM, PS and EWM.\nSAP SuccessFactors, Employee Central Payroll, SAP Ariba and SAP Concur.\nServiceNow and ITIL service management processes.\nSLA/KPI reporting, service analytics and operational performance measurement.\nSAP upgrades, releases and maintenance activities.\nYou don't need to be a hands-on SAP consultant, but an understanding of enterprise SAP support environments will help you succeed in the role.\nDyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers - we are the region's leading SAP Platinum Partner!\nOur preferred applicant will be required to undertake employment screening by DyFlex or our external third-party provider.","description_format":"text","description_chars":4139,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-13T00:21:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T02:11:02Z"},"pay":null,"html_url":"https://alion.io/job/dyflex-solutions-customer-delivery-manager","json_url":"https://alion.io/job/dyflex-solutions-customer-delivery-manager.json","meta":{"generated_at":"2026-11-13T02:11:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3785929},"rest":"https://alion.io/mcp/rest/get_company?id=3785929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyflex-solutions-customer-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyflex-solutions-customer-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyflex-solutions-customer-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyflex-solutions-customer-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyflex-solutions-customer-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4208607}},{"tool":"search_jobs","arguments":{"company":"dyflex.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4208607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}