{"id":2955277,"url":"https://alion.io/job/dyminsystems-senior-frontline-technician","title":"Senior Frontline Technician","company":{"id":4422132,"name":"Dymin Systems","domain":"dyminsystems.com","url":"https://alion.io/company/dyminsystems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-20T21:22:04Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T15:24:51Z","board_verified":false,"closed_at":"2026-10-24T15:24:51Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About Dymin Systems\nDymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001.\nThe Role\nJoin our Frontline team as a senior technician who independently investigates unfamiliar user and endpoint problems within existing client environments, identifies likely causes, and resolves issues within approved operational boundaries.\nWhat You Will Do\nOwn complex frontline tickets involving Windows profiles, persistent Microsoft 365 issues, SharePoint and OneDrive, permissions, and endpoint remediation.\nPerform basic server and network administration when authorized and escalate higher-risk changes and infrastructure issues.\nCoach frontline colleagues, improve knowledge articles, and coordinate with clients and other teams through resolution.\nWhat You Will Bring\nStrong troubleshooting and root-cause analysis across Windows endpoints and Microsoft 365.\nConfident client communication, clear ticket documentation, and sound judgment about business impact and risk.\nA demonstrated ability to work tickets independently from intake through resolution.\nHow We Hire\nWe evaluate candidates on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements. If you can show us the work, we want to talk.\nEvery Dymin Technical Role\nWorks directly with clients and records all work in our service-management system.\nMay participate in paid on-call coverage, based on business needs and readiness.\nInvolves extended computer use, sitting, client calls, and written and verbal communication.\nOur Core Values\nThink creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do.\nLove figuring out how things work, research, experiment, and continually improve.\nQuestion tradition, try new things, embrace mistakes as learning opportunities, and make decisions.\nDrive growth for yourself and others, adapt to change, and inspire and support your team.\nDo what makes you proud, strive for justice, and always act in our clients’ best interests.\nBe accountable, take ownership, see tasks through to the end, and take initiative.","description_format":"text","description_chars":2234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T21:22:04Z"},{"event":"close","at":"2026-10-24T15:24:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dyminsystems-senior-frontline-technician","json_url":"https://alion.io/job/dyminsystems-senior-frontline-technician.json","meta":{"generated_at":"2026-10-28T04:50:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422132},"rest":"https://alion.io/mcp/rest/get_company?id=4422132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyminsystems-senior-frontline-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyminsystems-senior-frontline-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyminsystems-senior-frontline-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyminsystems-senior-frontline-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyminsystems-senior-frontline-technician"}]}