{"id":4285440,"url":"https://alion.io/job/dynacare-bilingual-customer-care-representative-engfre","title":"Bilingual Customer Care Representative (ENG/FRE)","company":{"id":1050802,"name":"Dynacare","domain":"dynacare.ca","url":"https://alion.io/company/dynacare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:39:55Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:21:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPosition at Dynacare\nJob Posting: Bilingual Customer Care Representative\nWhere YOU work makes a difference.\nLife is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.\nAre YOU our next Bilingual Customer Care Representative?\nDynacare is looking for a Bilingual Customer Care Representative; you will be on the frontline and the face of Dynacare when it comes to resolving customer issues and helping us enhance customer experience. You will make an impact by displaying a high degree of care and support for Canadians and help them lead healthy lives. Your positive and helpful interaction will go a long way towards supporting a patient in need.\nProficiency in French/English is required\nStatus: Permanent, Full Time\nVacancy Type: Existing \n Shift: Day Shift, Monday - Saturday; 8am-4pm /9am-5pm on rotation 1 Saturday rotation 8am-12pm per month. (Guaranteed 37.5 hours per week) Discipline: Customer Service\nWork Style: Hybrid\nLocation: 245 Pall Mall Street, London, Ontario, N6A 1P4\nStart Date: As soon as possible \nInternal Posting Deadline: Internal posting expires on November 20, 2026\n\nWhy Dynacare is an amazing place for YOU:\nJoin an award-winning \"Top Employer\" with meaningful and impactful career opportunities \nAccess a health and wellness benefits program that supports you and your loved ones \nGrow and thrive with a dynamic, successful company through internal mobility opportunities \nInvest in your future through RRSP match benefits and an employee stock purchase program \nExperience a collaborative, diverse workforce that prioritizes dignity and respect for all \nHow YOU will make a difference:\n\nResponsibilities:\nAccurately completing required data entry for orders placed via fax, telephone or email\nTo receive and process Customer Service calls and written correspondence in a professional, polite and courteous manner; using a variety of databases\nTo ensure effective, courteous and customer-centric communication with all internal and external clients\nRespond to customer inquiries and ensure prompt and effective resolution of requests\nReport to MRO, other private clients and the companies they represent\nProcess documents including email, filing, faxing, scanning\nResolve customer inquiries and ensure prompt and effective resolution of requests\nLiaise with all departments to assist in effective resolution of inquiries\nSolve and document incoming problems and complaints\nProcess supply order requests from clients and work with internal warehouse team.\nCompliance of SOP guidelines as it relates to the organization.\nMaintain KPI (key performance indicators) as it relates to the organization.\nWork closely with the Customer Service Manager on process improvements as it relates to the collection of data and overall performance of the department.\nWork closely with the Laboratory team as it pertains the testing process and test results.\nTrack errors that have a direct impact on clients and escalate any contentious items to the Customer Service Manager and Laboratory.\nWork with the sales and marketing team for new and existing clients\nPerform data entry functions in order to update master files, correct chain of custody errors and update laboratory demographics.\nWhat YOU bring to the role:\nYou bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries\nBilingual in French\nYou have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported\nYou are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment \nYou organize and complete projects accurately, on time and in a team environment\nYou are an innovative thinker with attention to detail\nProficiency in MS Office Suite\nNice to have: Community College diploma and previous experience in customer service and or call centre\nCompletion of secondary-school level education\nCall Centre experience\nStrong keyboarding skills\nWorking knowledge of Microsoft Office (Excel and Word) required\nDemonstrated ability to communicate effectively, professionally and politely in English (verbally and in writing)\nDemonstrated ability to resolve customer concerns in a non-threatening, friendly manner\nDemonstrated high level of interpersonal skills required to succeed in a collaborative working environment\nDemonstrated ability to work in a fast-pace, sometimes stressful environment\nDemonstrated ability to self-manage and prioritize in a result driven, time sensitive function\nSolid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes\nAbility to perform under pressure with competing priorities.\nStrong interpersonal skills and the ability to work in a team-oriented environment\nDemonstrated Customer Centric approach and puts the customer first on all decisions\nProven problem-solving skills \nNice to have:\nWorking knowledge of AS400 Operating System an asset\nKnowledge of Omnitech an asset\nKnowledge of CISCO Call Center platforms an asset\nWorking knowledge of medical terminology an asset\nPay rate: $21.00 - $26.50 per hour\nThe hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.\nAt Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly\nPassionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.\nDynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.\nDynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.","description_format":"text","description_chars":6893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-11-13T21:39:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:0","win:early"],"computed_at":"2026-11-14T03:29:26Z"},"pay":null,"html_url":"https://alion.io/job/dynacare-bilingual-customer-care-representative-engfre","json_url":"https://alion.io/job/dynacare-bilingual-customer-care-representative-engfre.json","meta":{"generated_at":"2026-11-14T03:29:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5239,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1050802},"rest":"https://alion.io/mcp/rest/get_company?id=1050802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynacare-bilingual-customer-care-representative-engfre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynacare-bilingual-customer-care-representative-engfre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynacare-bilingual-customer-care-representative-engfre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynacare-bilingual-customer-care-representative-engfre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynacare-bilingual-customer-care-representative-engfre"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4285440}},{"tool":"search_jobs","arguments":{"company":"dynacare.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4285440},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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