{"id":1137676,"url":"https://alion.io/job/dynacare-logistics-dispatcher-float","title":"Logistics Dispatcher (Float)","company":{"id":1050802,"name":"Dynacare","domain":"dynacare.ca","url":"https://alion.io/company/dynacare","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Jobvite","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:53:45Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T12:36:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPosition at Dynacare\nJob Posting: Logistics Dispatcher\nWhere YOU work makes a difference.\nLife is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.\nAre YOU our next Logistics Dispatcher?\nAs aLogisticsDispatcher you are responsiblefor the real-time dispatching, execution, and monitoring of transportation logistics across multiple regions within a centralized dispatch model. Acting as a critical control point within operations, this role ensures the timely and efficient movement of time-sensitive medical specimens while maintaining high service standards and regulatory compliance.\nOperating in a fast-paced, high-volume environment, the Dispatcher is accountable for dynamically managing routes, prioritizing STAT and scheduled requests, and proactively mitigating service risks that may impact client commitments or laboratory operations. The role requires strong decision-making, continuous situational awareness, and the ability to adapt quickly to changing operational demands.\nThis position plays a key role in supporting service excellence by monitoring on-time performance, optimizing route execution in real time, and serving as the primary point of contact for drivers and internal stakeholders across a multi-region and evolving national logistics network.\nStatus:1-yearfull-timecontractBenefits eligible (37.5 hours)\nVacancy type: Existing\nDiscipline:Logistics\nShift:This role is responsible for covering all shifts (Days, Afternoons, Evenings) in dispatch when team members are off.\nWork Style: On-site\nInternal Posting Deadline: August 29, 2026, at 5 PM EST\nWhy Dynacare is an amazing place for YOU:\nJoin an award-winning \"Top Employer\" with meaningful and impactful career opportunities\nAccess toa health and wellness benefits program that supports you and your loved ones\nGrow and thrive with a dynamic, successful company through internal mobility opportunities\nInvest in your future through RRSP match benefits and an employee stock purchase program\nExperience a collaborative, diverse workforce that prioritizes dignity and respect for all\nHow YOU will make a difference:\nReal-Time Dispatch & Route Coordination\nMonitor the logging in and out of drivers in real time, ensuring efficient execution of daily operations across multiple regions and escalate concerns\nMonitor active routes continuously, identifying risks to on-time performance and taking immediate corrective action with guidance from the Regional Senior Logistics Coordinator(s).\nDynamically reassign, resequence, and adjust routes to prevent missed pickups, delays, or service disruptions\nPrioritize and manage STAT and time-sensitive requests to ensure delivery within defined service windows\nBalance competing priorities while maintaining service levels and operational flow\nService Performance & Operational Execution\nProactively monitor and support on-time pickup and delivery performance, identifying and mitigating risks before service failures occur\nMaintain ongoing communication with drivers and Regional Senior Logistics Coordinators to ensure adherence to schedules, resolve issues, and provide operational guidance\nAssess and communicate realistic service expectations to internal teams and clients based on real-time conditions\nSupport consistent service delivery across regions by applying standardized dispatch practices within a centralized model\nDriver Coordination & Operational Support\nServe as the primary point of contact for drivers, providing direction, support, and real-time updates throughout their shifts\nCommunicate order changes, on-call order assignments, and critical updates clearly and effectively\nMonitor driver activity through GPS and dispatch systems to ensure route adherence and timely task completion\nIdentify and escalate performance concerns, including non-compliance with processes or system usage\nClient & Stakeholder Communication\nReceive, validate, and process client pick up requests, ensuring accuracy of all order details including timelines, service requirements, and instructions\nCommunicate proactively with clients and internal stakeholders regarding service updates, delays, or constraints\nProvide clear, professional, and solution-oriented communication in time-sensitive and high-pressure situations\nCollaborate with regional leadership teams to address service challenges and support continuous improvement\nSystems & Technology Utilization\nUtilize an integrated suite of dispatch, routing, communication, and tracking systems to support real-time logistics coordination and decision-making across multiple regions\nLeverage systems to monitor route progress, identify service risks, and execute timely adjustments to maintain on-time performance and service commitments\nCoordinate dispatch activities across platforms including:Descartes Route Planner for order dispatching and sequencing\nShipTrackfor order management, driver communication, and real-time updates\nGeotab for GPS tracking and visibility\nCisco Finesse for inbound and outbound call management\nCRM platform for accurate order intake, data validation, and service execution\n\nMaintain high standards of data accuracy and completeness to ensure effective routing, communication, and service delivery\nEnsure timely and accurate execution of dispatch activities within all operational systems\nIdentify and report system or application issues impacting operations, drivers, or service performance in a timely manner\nAdapt to evolving technologies and system enhancements supporting the transition to a centralized, national dispatch model\nCompliance & Risk Management\nEnsure all dispatch activities align with the Transportation of Dangerous Goods (TDG) Act and internal policies\nMonitor and reinforce adherence to operational procedures and safety requirements\nEscalate risks, delays, or incidents in accordance with established escalation protocols\nSupport the integrity and security of transported materials through proper coordination and oversight\nProcess Improvement & Operational Awareness\nIdentify inefficiencies or risks within routes, workflows, or processes and communicate opportunities for improvement to the Regional Management Team\nContribute insights to support operational consistency and standardization across regions\nMaintain awareness of external factors (traffic, weather, road conditions) and adjust operations accordingly\nAdapt to evolving processes and support the transition toward a centralized, national dispatch model\nWhat YOU bring to the role:\nTechnical Skills\nProficiency in dispatch, routing, and communication systems\nAbility to monitor and manage multiple real-time data inputs simultaneously\nStrong organizational skills with high attention to detail and accuracy\nAbility to adapt quickly to changing priorities and operational demands\nOperational & Cognitive Skills\nStrong real-time decision-making and problem-solving abilities\nHigh level of situational awareness and ability to anticipate service risks\nAbility to manage high workload volumes while maintaining performance standards\nStrong prioritization and time management skills under pressure\nCommunication & Interpersonal Skills\nClear, concise, and professional communication across all levels\nAbility to manage challenging conversations with drivers and clients effectively\nStrong collaboration skills within a team-based, fast-paced environment\nAbility to influence and guide without direct authority\nEducation and Experience:\nSecondary school or equivalent education required\nValid driver’s license with clean abstract with a clear understanding of routes and geography\n3-5 years related experience - manual dispatching\nProficient with excel and answering emails\nAbility to multi-task and work effectively in a high-pacedenvironment with little or no supervision\nGood telephone mannersand ability to diffuse difficult situations with clients and drivers\nAbility to make difficult decisions with little or no forewarning without immediate availability to supervisors\nGood Interpersonal Skills\nEffective, clear and concise communicator who follows up on issued instructions\nAbility to work with internal departments and pressures to deliver superior service levels\nNo discipline communication on file\nPay rate$21 per hour\nThe hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.\nAt Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.\nPassionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.\nDynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.\nDynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare AccommodationPolicy,a request for accommodation will be accepted as part of the Dynacare hiring process.","description_format":"text","description_chars":10009,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Biotechnology","Health Care","Elderly Care"],"lifecycle":[{"event":"open","at":"2026-09-23T08:53:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:3","win:early"],"computed_at":"2026-09-23T16:10:30Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/dynacare-logistics-dispatcher-float","json_url":"https://alion.io/job/dynacare-logistics-dispatcher-float.json","meta":{"generated_at":"2026-09-23T16:10:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}