Senior Engineer - Customer Quality

Description

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.

We are seeking a highly motivatedSenior Engineer - Customer Quality at Oragadam, Chennai to join our Quality team on a full-time basis.

1. Job Purpose

Lead the Customer Quality function and team of Quality Engineers to ensure effective management and timely closure of customer quality concerns. Drive structured problem-solving, customer communication, corrective and preventive actions, and PPAP/change submissions to achieve high customer satisfaction and sustained quality performance.

The role will serve as the key interface between the customer and internal cross-functional teams for quality-related matters and will ensure that customer requirements are effectively translated into internal actions.

2. Key Responsibilities / KRAs

A. Customer Complaint & Concern Management

• Lead the team in handling customer complaints and quality concerns from initial receipt through effective closure.
• Ensure timely containment and protection of customer requirements.
• Lead and review 8D / structured problem-solving activities for customer concerns.
• Ensure root cause is established through data and objective evidence.
• Ensure corrective actions address occurrence, escape and system-related causes, where applicable.
• Review effectiveness of corrective actions and ensure prevention of recurrence.
• Monitor and drive closure of open customer concerns within agreed timelines.

B. Customer Interface & Communication

• Act as the primary quality interface with customers for assigned programs/products.
• Coordinate customer meetings, quality reviews and technical discussions.
• Provide timely and accurate responses to customer concerns, including interim containment, investigation status and permanent corrective actions.
• Handle customer escalations effectively and ensure appropriate internal management escalation.
• Build strong customer relationships through transparent and fact-based communication.

C. PPAP & Change Management

• Coordinate with PE for PPAP submission process for new products, process changes and engineering changes.

3.Technical Competencies:

Mandatory / Strong Knowledge:

• IATF 16949
• Automotive Core Tools
• PPAP
• PFMEA
• Control Plan
• MSA
• SPC
• 8D Problem Solving
• Root Cause Analysis
• Customer Complaint Management

Requirements

Education : Bachelor’s degree in Mechanical / Production / Electrical / Electronics Engineering or equivalent.

Experience

• 8-12 years of experience in Quality / Customer Quality in an automotive or manufacturing environment.
• Proven experience in customer complaint management and structured problem solving.
• Experience in PPAP and engineering/process change management.
• Experience in leading or mentoring Quality Engineers.
• Experience in direct interaction with OEM / Tier-1 customers preferred.

Benefits

Best in industry