{"id":2840520,"url":"https://alion.io/job/dynamic-systems-inc-senior-engineer-customer-quality","title":"Senior Engineer - Customer Quality","company":{"id":2332389,"name":"Dynamic Systems Inc.","domain":"vpgsensors.com","url":"https://alion.io/company/vpgsensors","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:33:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T14:51:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nAs a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.\nWe are seeking a highly motivatedSenior Engineer - Customer Quality at Oragadam, Chennai to join our Quality team on a full-time basis.\n1. Job Purpose\n Lead the Customer Quality function and team of Quality Engineers to ensure effective management and timely closure of customer quality concerns. Drive structured problem-solving, customer communication, corrective and preventive actions, and PPAP/change submissions to achieve high customer satisfaction and sustained quality performance.\nThe role will serve as the key interface between the customer and internal cross-functional teams for quality-related matters and will ensure that customer requirements are effectively translated into internal actions.\n2. Key Responsibilities / KRAs\nA. Customer Complaint & Concern Management\n Lead the team in handling customer complaints and quality concerns from initial receipt through effective closure.\nEnsure timely containment and protection of customer requirements.\nLead and review 8D / structured problem-solving activities for customer concerns.\nEnsure root cause is established through data and objective evidence.\nEnsure corrective actions address occurrence, escape and system-related causes, where applicable.\nReview effectiveness of corrective actions and ensure prevention of recurrence.\nMonitor and drive closure of open customer concerns within agreed timelines.\nB. Customer Interface & Communication\n Act as the primary quality interface with customers for assigned programs/products.\nCoordinate customer meetings, quality reviews and technical discussions.\nProvide timely and accurate responses to customer concerns, including interim containment, investigation status and permanent corrective actions.\nHandle customer escalations effectively and ensure appropriate internal management escalation.\nBuild strong customer relationships through transparent and fact-based communication.\nC. PPAP & Change Management\n Coordinate with PE for PPAP submission process for new products, process changes and engineering changes.\n3.Technical Competencies:\nMandatory / Strong Knowledge:\nIATF 16949\nAutomotive Core Tools\nPPAP\nPFMEA\nControl Plan\nMSA\nSPC\n8D Problem Solving\nRoot Cause Analysis\nCustomer Complaint Management\nRequirements\nEducation : Bachelor’s degree in Mechanical / Production / Electrical / Electronics Engineering or equivalent.\nExperience\n 8-12 years of experience in Quality / Customer Quality in an automotive or manufacturing environment.\n Proven experience in customer complaint management and structured problem solving.\n Experience in PPAP and engineering/process change management.\n Experience in leading or mentoring Quality Engineers.\n Experience in direct interaction with OEM / Tier-1 customers preferred.\nBenefits\nBest in industry","description_format":"text","description_chars":3188,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-10-19T08:52:28Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.945,"age_days":2,"expected_fill_days":5,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dynamic-systems-inc-senior-engineer-customer-quality","json_url":"https://alion.io/job/dynamic-systems-inc-senior-engineer-customer-quality.json","meta":{"generated_at":"2026-10-22T18:24:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1003,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2332389},"rest":"https://alion.io/mcp/rest/get_company?id=2332389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamic-systems-inc-senior-engineer-customer-quality"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamic-systems-inc-senior-engineer-customer-quality"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamic-systems-inc-senior-engineer-customer-quality"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamic-systems-inc-senior-engineer-customer-quality\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamic-systems-inc-senior-engineer-customer-quality"}]}