{"id":2525399,"url":"https://alion.io/job/dynamis-business-process-change-management-analyst","title":"Business Process & Change Management Analyst","company":{"id":4394586,"name":"Dynamis","domain":"dynamis.com","url":"https://alion.io/company/dynamis-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:38:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T19:12:42Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Dynamis, Inc. is seeking a Business Process & Change Management Analyst to support the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. This mid-level position (Journeyman Business and Financial Operations Specialist) leads change and release management for the Cost Management Module (CMM) on the FileOnQ platform, maintains the Customer Service Program SharePoint site and document repository, and develops the SOPs, desk guides, and training materials that keep CS-OPS processes consistent and auditable. The analyst reports to the Customer Service Program Lead and the Dynamis Program Manager. \nResponsibilities:\nManage CMM change and release management with ICE OCIO, including planned change requests, emergency System Change Requests (SCRs), and the CMM release schedule (PWS 4.4) \nGather and analyze requirements, develop use cases for system changes, and prepare all documentation required for OCIO change management \nSupport the annual Customer Billing Model (CBM) configuration review in CMM: coordinate with OFM process owners to confirm workload drivers and data capture, and maintain the Configuration Activity Log in JIRA (PWS 4.2) \nDesign, configure, and maintain the Customer Service SharePoint site and the CS-OPS document repository, including access requests to CBM tools, audit trails, and coordination with OCIO (PWS C.1.5) \nDevelop and maintain SOPs, process desk guides, tip sheets, the Document Management Plan, and the Records Retention Plan in accordance with NARA requirements \nDevelop training plans and materials and deliver virtual training to CSP and OFM users on CBM tools and systems (PWS 4.3) \nDocument business processes and workflows, and support process improvement and special projects (PWS 4.1) \nSupport recurring CSP meetings (agendas, minutes, action-item tracking) and the routing and tracking of SLA and FS-7600A/B packages \nServe as backup on assigned monthly CBM cycle tasks during Fiscal Year End and other workload peaks \nRequirements:\n3-6 years of relevant professional experience, including Federal-sector change management and release management (change requests, release planning, and SDLC documentation) \nBachelor's degree in accounting, finance, business administration, information management, IT, computer sciences, data analytics, or a related field \nExperience gathering and analyzing requirements and developing use cases for system changes \nTechnical writing experience: user guides, technical requirements, SOPs, and business process and workflow documentation \nProficiency in Microsoft Outlook, Project, PowerPoint, Word, Excel, and SharePoint; working knowledge of JIRA \nExcellent oral and written communication skills \nU.S. citizenship and the ability to obtain and maintain an ICE suitability (public trust) determination, with U.S. residency for 3 of the last 5 years \nPreferred:\nMaster's degree in data analytics, finance, or public policy \nITIL Foundation certification or equivalent change and release management training \nExperience supporting ICE, DHS, or another federal CFO organization, including familiarity with activity-based costing or shared services (FASS) billing \nExperience with FileOnQ/CMM or similar cost management or billing platforms \nSharePoint site administration and configuration experience; Power BI or Tableau \nExperience with SQL, financial reporting, or audit support \nExperience with federal records management (NARA) and document control \nSalary range: $105,000-120,000\nThe salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.","description_format":"text","description_chars":3734,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Events & Ticketing","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-14T12:16:16Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":1,"age_days":10,"expected_fill_days":30,"reasons":["conf:3","urgency","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/dynamis-business-process-change-management-analyst","json_url":"https://alion.io/job/dynamis-business-process-change-management-analyst.json","meta":{"generated_at":"2026-10-17T21:25:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4394586},"rest":"https://alion.io/mcp/rest/get_company?id=4394586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamis-business-process-change-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamis-business-process-change-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamis-business-process-change-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamis-business-process-change-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamis-business-process-change-management-analyst"}]}