{"id":2525402,"url":"https://alion.io/job/dynamis-customer-service-program-team-lead","title":"Customer Service Program Team Lead","company":{"id":4394586,"name":"Dynamis","domain":"dynamis.com","url":"https://alion.io/company/dynamis-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-30T17:28:51Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T22:08:59Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Dynamis, Inc. is seeking a Customer Service Program Team Lead to serve as the on-site, day-to-day operations lead on the ICE Office of Financial Management (OFM) Customer Service Operations (CS-OPS) contract. The Team Lead is a Key Personnel position that runs the monthly Customer Billing Model (CBM) cycle, assigns and reviews all teamwork, and serves as the on-site point of contact for the Government Program Manager and Government Technical Monitors, reporting to the Dynamis Program Manager.\nResponsibilities:\nLead the monthly CBM billing cycle in CMM/FileOnQ for the DHS “Cube” components and ICE, including CPVI reporting, SLA metrics, and IRWA/IAA forms\nLead the Beginning of Year (BOY) FASS reassessment and Fiscal Year End (FYE) support, including execution of the FYE surge and continuity plan\nAssign, track, and review all team work, including the financial-analytic workstreams before deliverables reach the government\nDevelop and maintain project plans and schedules that feed the Master Integrated Program Plan and Schedule (MIPPS), updated at least weekly\nPrepare the Weekly Report and provide inputs to the Monthly Progress Summary Report and Bi-Annual Program Review for the Program Manager\nTriage and coordinate responses to ad-hoc taskings (approximately 10 per year), ensuring assumptions, methodologies, and data sources are documented\nSponsor process improvement, CMM configuration changes, and change management activities with the Business Process and Change Management Analyst\nServe as a working lead and backup on the monthly CBM cycle and taskings; respond to government requests within one hour during core hours\nRequirements:\n8-10 years of professional experience, including at least 3 years overseeing project or contract operations involving multiple projects, tasks, or personnel\nAt least 3 years (5+ preferred) of federal government accounting or federal financial management experience\nBachelor's degree in accounting, finance, business administration, information management, IT, or computer sciences\nPMP, FAC-P/PM Level I, or equivalent project management certification\nDemonstrated experience leading federal projects similar in size and scope, with strong written and verbal communication to senior government leadership\nProficiency in Microsoft Outlook, Project, PowerPoint, Word, and Excel; U.S. citizenship and ability to obtain an ICE suitability (public trust) determination\nPreferred:\nDirect experience supporting ICE's Office of Financial Management (OFM) or another DHS CFO-aligned organization\nHands-on experience with cost allocation, activity-based costing, or reimbursable (IRWA/IAA) billing in a shared-services environment\nExperience with FileOnQ/CMM or similar cost management/billing platforms a plus\nFamiliarity with the DHS Financial Systems Modernization “Cube” environment and DHS financial systems (e.g., Momentum)\nMaster's degree in accounting, finance, public administration, or data analytics\nExperience with SharePoint, Power BI, or Tableau for reporting and dashboards\nSalary range: $110,000-120,000\nThe salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.","description_format":"text","description_chars":3293,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Events & Ticketing","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-14T12:16:16Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":0.9,"age_days":14,"expected_fill_days":24,"reasons":["conf:3","urgency","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/dynamis-customer-service-program-team-lead","json_url":"https://alion.io/job/dynamis-customer-service-program-team-lead.json","meta":{"generated_at":"2026-10-16T00:14:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4394586},"rest":"https://alion.io/mcp/rest/get_company?id=4394586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamis-customer-service-program-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamis-customer-service-program-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamis-customer-service-program-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamis-customer-service-program-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamis-customer-service-program-team-lead"}]}