{"id":746927,"url":"https://alion.io/job/dynamitegames-operations-support-associate","title":"Operations Support Associate","company":{"id":675662,"name":"Dynamite Games","domain":"dynamitegames.com","url":"https://alion.io/company/dynamitegames","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2616},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-08-31T09:19:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T09:07:20Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Who We Are:\nDynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.\nWhat We Need:\nWe are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.\nWe have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.\nKey Responsibilities\nAssist to answer customer support requests via our Jira ticketing system\nFollow a planned schedule to monitor and manage live games configuration\nAssist with product smoke testing and pre-production Testing tasks\nTaking ownership of customer issues reported and seeing problems through to resolution\nProvide prompt and accurate feedback to customers\nAssist the QA (Quality Assurance) Team to verify and report bugs\nLiaise with the Development Team to ensure game releases run smoothly\nConduct risk assessment for games in development\nPlan and design fraud tools for high-risk games\nProcesses and workflows enhancement as assigned, including documentation\nRotate 8-hour night shifts or other shifts, as and when required\nOccasional on-call escalation duties may be required\nWho We Think Will Be A Great Fit:\nA Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.\nYou have worked at least 1-3 years in an operations or technology support role\nWillingness to learn and stay informed about evolving industry trends and game standards\nYou are an avid gamer and passionate about learning more about the industry\nDriven and self-motivated, proactive and work well within a team\nExcellent problem-solving and communication skills\n *The candidate should be comfortable working on night and other rotating shifts, as and when required.","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T14:26:58Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.44,"age_days":41,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/dynamitegames-operations-support-associate","json_url":"https://alion.io/job/dynamitegames-operations-support-associate.json","meta":{"generated_at":"2026-10-12T09:45:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675662},"rest":"https://alion.io/mcp/rest/get_company?id=675662"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamitegames-operations-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamitegames-operations-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamitegames-operations-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamitegames-operations-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamitegames-operations-support-associate"}]}