{"id":1861811,"url":"https://alion.io/job/dynamixcloud-service-delivery-coordinator-customer-onboarding","title":"Service Delivery Coordinator (Customer Onboarding)","company":{"id":3893996,"name":"Dynamix","domain":"dynamixcloud.com","url":"https://alion.io/company/dynamixcloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"D","score":40,"open_postings":10,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1842},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2025-08-22T05:07:59Z","employer_posted_date":"2025-08-22","last_verified_at":"2026-10-12T21:33:41Z","board_verified":true,"closed_at":null,"days_open":418,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":417},"description":"Your mission\nWe are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Projects Coordinator (2-month contract, with possible extension).This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable.\nYour profile\n Learn, Lead & ImplementAbsorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).\nShadow the SME to capture best practices, then lead both onboarding and implementation for new customers.\nCustomer Onboarding & ImplementationFacilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines.\nDrive solution setup and implementation, ensuring successful customer adoption.\nCoordinate across teams and vendors to hit delivery milestones.\nRepresent Dynamix with confidence in client-facing discussions.\n Data & ReportingExtract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.).\nBuild reports and presentations to show progress, risks, and opportunities.\nInstill a data-first approach to decision-making.\n Process OversightCritically assess onboarding and implementation processes, identifyinefficiencies, and recommend improvements.\nProvide evidence-based feedback and hold stakeholders accountable.\nWhat We’re Looking For\nExperience:5+ years in IT onboarding, project coordination, or customer success with enterprise clients.\nData-Driven:Skilled in Salesforce, Smartsheet, SharePoint reporting.\nLeadership Presence:Confident communicator with senior-level clients.\nIndependent & Accountable:Able to drive decisions without executive reliance.\nCultural Awareness:Familiar with U.S. business practices; comfortable with candid dialogue.\nTools Expertise:Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus).\n Contract DetailsDuration:2 months (initial).\nExtension:Possible, based on performance and client feedback.\nEngagement:Direct client-facing role with immediate onboarding responsibility.","description_format":"text","description_chars":2441,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T20:44:23Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.128,"p_room":0.28,"age_days":418,"expected_fill_days":23,"reasons":["conf:33","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/dynamixcloud-service-delivery-coordinator-customer-onboarding","json_url":"https://alion.io/job/dynamixcloud-service-delivery-coordinator-customer-onboarding.json","meta":{"generated_at":"2026-10-14T14:52:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3893996},"rest":"https://alion.io/mcp/rest/get_company?id=3893996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamixcloud-service-delivery-coordinator-customer-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamixcloud-service-delivery-coordinator-customer-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamixcloud-service-delivery-coordinator-customer-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamixcloud-service-delivery-coordinator-customer-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamixcloud-service-delivery-coordinator-customer-onboarding"}]}