{"id":1861813,"url":"https://alion.io/job/dynamixcloud-service-desk-technician","title":"Service Desk Technician","company":{"id":3893996,"name":"Dynamix","domain":"dynamixcloud.com","url":"https://alion.io/company/dynamixcloud","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"D","score":40,"open_postings":10,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2025-08-21T20:54:51Z","employer_posted_date":"2025-08-21","last_verified_at":"2026-10-06T23:34:30Z","board_verified":true,"closed_at":null,"days_open":411,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":410},"description":"Your mission\nThe Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your profile\nYour Profile as Service Desk Technician have a wide range of responsibilities, which can include: Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams. \nHandle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines. \nEscalate unresolved issues to Level 3 or specialized teams as necessary. \nCollaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience. \nConduct root cause analysis for recurring issues and provide recommendations for resolution. \nDocument resolutions and update knowledge base articles \nConfigure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals. \nManage software installations, updates, and troubleshooting. \nAssist with user account management (Active Directory, email, and other systems). \nMonitor system performance and report anomalies to the relevant teams. \nAssist in maintaining and updating IT inventory and asset management systems. \nProvide a high level of customer service to ensure user satisfaction. \nCommunicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions. \nMaintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers. \nEnsure compliance with company IT policies and procedures. \nRequired Skills and QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field.\n5+ years of experience in Microsoft 365 administration or similar roles.\nStrong knowledge of Microsoft Office 365 applications and services.\nExpertisein managing Exchange Online, SharePoint Online, and Microsoft Teams.\nExperience with Active Directory (AD), Group Policy Management, and Azure AD.\nProficiencyin PowerShell scripting for automation and administration.\nStrong troubleshooting skills to resolve technical issues across platforms.\nPreferred Skills and QualificationsMCSE: Productivity Certification.\nITIL v3 Foundation Certification or equivalent knowledge of IT service management.\nExperience with Azure Rights Management and mobile device management (MDM).\nKnowledge of compliance frameworks and data protection practices.\nFamiliarity with Exchange ActiveSync and integration of mobile devices.\nWhy us?\nWork Environment and Benefits- Location: Cebu City (with flexibility for remote work).\n- Learning and development opportunities with access to the latest technologies.\n- Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave.\n- Healthy work-life balance.\n- Requires working in Eastern Time Zone (ET) - Miami Time","description_format":"text","description_chars":3496,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T20:44:23Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.096,"p_room":0.28,"age_days":410,"expected_fill_days":28,"reasons":["conf:13","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/dynamixcloud-service-desk-technician","json_url":"https://alion.io/job/dynamixcloud-service-desk-technician.json","meta":{"generated_at":"2026-10-07T02:09:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3539,"day_limit":5000,"remaining_today":1461,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3893996},"rest":"https://alion.io/mcp/rest/get_company?id=3893996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynamixcloud-service-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynamixcloud-service-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynamixcloud-service-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynamixcloud-service-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynamixcloud-service-desk-technician"}]}