{"id":2381989,"url":"https://alion.io/job/dynatronsoftware-manager-enterprise-client-success-dynatron","title":"Manager, Enterprise Client Success - Dynatron","company":{"id":4418891,"name":"Dynatron Software","domain":"dynatronsoftware.com","url":"https://alion.io/company/dynatronsoftware","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:34:13Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T03:54:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Dynatron\nDynatron is championing a new standard of Fixed Ops excellence for automotive dealerships. We cut through the Fixed Ops data fog and deliver unique insights and actions that help you drive revenue growth, expand margins, and uplift retentio-all through a unique AI-powered Fixed Ops Data Intelligence Platform, proven methodology, and expert coaching.With accelerating growth, expanding product innovation, and increasing market demand, we are scaling quickl-and the success, retention, and expansion of our enterprise customers are critical to what comes next.\nThe Opportunity\nWe’re looking for a strategic, data-driven Manager, Enterprise Client Success to lead the team responsible for Dynatron’s most complex and high-value customer relationships.This is a high-impact leadership role with direct ownership of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across the enterprise segment. You’ll build and execute the strategy for how we engage, retain, grow, and create measurable value for large, multi-stakeholder customers while developing a high-performing Enterprise Client Success team.\nThe ideal candidate combines sophisticated enterprise account management with strong operational discipline. You understand that exceptional client success requires more than strong relationships. It requires a deep understanding of customer objectives, product adoption, account health, business outcomes, and risk. You use data to anticipate problems before they become escalations, identify opportunities for expansion, and ensure our most strategic customers continuously realize value from their partnership with Dynatron.\nThis is an opportunity for a leader who can balance high-touch client partnership with scalable execution and wants meaningful ownership of both customer outcomes and commercial results.\nWhat You’ll Do\nOwn Enterprise Retention & Growth\nOwn GRR and NRR performance across Dynatron’s enterprise customer portfolio.\nDevelop and execute strategies that increase retention, product adoption, customer value, and expansion.\nEstablish clear account health, risk, adoption, and engagement indicators to proactively identify opportunities and challenges.\nBuild disciplined renewal and retention forecasting processes that provide visibility into customer health and revenue risk.\nPartner with Sales and other GTM leaders to identify and execute expansion opportunities within existing enterprise accounts.\nBuild the Enterprise Client Success Strategy\nDefine and continuously improve Dynatron’s enterprise customer success model, including segmentation, engagement strategy, account planning, executive relationships, and service expectations.\nDesign scalable, repeatable processes across the enterprise customer lifecycle-from onboarding and implementation through adoption, value realization, renewal, and expansion.\nBalance high-touch engagement with operational efficiency to ensure resources are aligned to customer value and business impact.\nEstablish clear success plans and measurable outcomes for strategic accounts.\nLead Strategic Enterprise Relationships\nEnsure Dynatron develops deep, trusted relationships across multiple levels of our enterprise customers, including executive stakeholders.\nGuide the team through complex customer challenges, escalations, renewals, and expansion conversations.\nHelp translate customer goals into actionable strategies that demonstrate measurable business value.\nBuild executive-level engagement strategies that strengthen relationships beyond individual users or champions.\nLead & Develop a High-Performing Team\nLead, coach, and develop Enterprise Client Success professionals responsible for complex, high-value customer relationships.\nEstablish clear expectations, performance standards, and accountability across the team.\nCoach team members on strategic account management, executive communication, commercial conversations, and customer risk management.\nBuild a culture of proactive ownership, preparation, curiosity, and continuous improvement.\nUse Data to Drive Customer Strategy\nDefine and monitor KPIs across enterprise customer health, adoption, engagement, retention, expansion, and time-to-value.\nDevelop dashboards and reporting that provide meaningful visibility into portfolio performance and emerging risk.\nUse product utilization, customer engagement, financial, and operational data to guide account strategy and prioritization.\nPartner with leadership to translate customer data into actionable business decisions.\nDrive Operational Excellence\nOptimize Client Success technology, CRM workflows, account health models, and reporting to improve visibility and team effectiveness.\nEstablish consistent documentation, account planning, and forecasting practices across the enterprise portfolio.\nIdentify opportunities to automate or streamline repetitive processes without sacrificing the high-touch experience expected by enterprise customers.\nSupport capacity planning and resource allocation as Dynatron’s enterprise business grows.\nPartner Across Dynatron\nBuild strong partnerships across Sales, Product, Marketing, Finance, Operations, and other customer-facing teams.\nEnsure customer feedback and emerging needs are communicated effectively to Product and business leadership.\nPartner with Sales on expansion strategy and customer transitions while maintaining clear ownership throughout the customer lifecycle.\nWork with GTM Enablement to strengthen tools, training, and best practices for the Enterprise Client Success organization.\nWhat You Bring\nEnterprise Customer Success Expertise\n8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or a related customer-facing function, ideally within a high-growth B2B SaaS environment.\nSignificant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders.\nStrong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion.\nDemonstrated success improving GRR, NRR, customer health, and other key retention metrics.\nLeadership\n3+ years of experience directly leading and developing customer-facing teams.\nProven ability to establish high performance standards and hold teams accountable for measurable outcomes.\nStrong coaching skills with a track record of developing strategic, commercially minded Client Success professionals.\nAbility to balance team development with rigorous execution and performance management.\nStrategic & Commercial Mindset\nStrong business acumen with an understanding of how Client Success contributes directly to revenue retention and growth.\nExperience developing account strategies that connect customer outcomes to retention and expansion.\nComfortable navigating sophisticated renewals, commercial conversations, and complex stakeholder environments.\nAbility to identify both customer risk and growth opportunity before it becomes obvious.\nData & Operational Discipline\nStrong analytical mindset with demonstrated experience using customer data to drive strategy and decision-making.\nExperience developing account health frameworks, executive dashboards, retention forecasts, and customer success KPIs.\nHands-on experience with CRM and Customer Success platforms such as Salesforce, Gainsight, ChurnZero, or similar technologies.\nStrong process orientation with the ability to build scalable systems without creating unnecessary complexity.\nExecutive Presence & Partnership\nExceptional communication and presentation skills with the ability to build credibility with C-level customer stakeholders.\nProven ability to navigate difficult customer conversations and complex escalations with confidence and professionalism.\nStrong cross-functional partnership skills and the ability to influence without relying on authority.\nThoughtful, proactive leadership style with a high degree of ownership and accountability.\nNice to Have\nExperience within automotive retail, dealership operations, or Fixed Operations.\nExperience with business intelligence, advanced analytics, or product utilization platforms.\nBackground managing complex, multi-stakeholder enterprise renewals and expansions.\nExperience leveraging AI-driven customer success tools, predictive health scoring, or customer intelligence platforms.\nWhat Success Looks Like\nSuccessful leaders in this role:Deliver strong and predictable GRR and NRR performance.\nBuild an Enterprise Client Success organization that operates proactively rather than reactively.\nDevelop trusted, strategic relationships with Dynatron’s most important customers.\nIdentify customer risk early and create clear plans to address it.\nTurn customer data and product utilization into actionable account strategy.\nBuild a team that takes ownership of customer outcomes rather than simply managing relationships.\nCreate scalable processes without losing the high-touch experience enterprise customers expect.\nPartner effectively across Dynatron to turn customer insight into stronger products, deeper relationships, and sustainable growth.\nWhy Dynatron\nLead Client Success for some of Dynatron’s largest and most strategic customer relationships.\nDirectly influence customer retention, expansion, and long-term revenue growth.\nHelp shape the enterprise customer experience as Dynatron continues to scale.\nWork across Product, Sales, Marketing, and executive leadership to influence company strategy.\nRemote-first working environment built on autonomy, accountability, and collaboration.\nValues-driven culture focused on urgency, results, ownership, and continuous improvement.\nCompensation & Benefits\nBase Salary: $120,000 - $140,000/yrVariable Compensation: $40,000 - $50,000/yr\nBenefits Include:\nComprehensive health, dental, and vision insurance\nEquity participation through Dynatron’s Equity Incentive Plan\n401(k) with competitive company match\nFlexible vacation policy and 11 paid holidays\nEmployer-paid short- and long-term disability and life insurance\nHome office setup support\nRemote-first working environment\nOngoing professional development opportunities\n Ready to lead the strategy behind Dynatron’s most important customer relationships? 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