{"id":4276455,"url":"https://alion.io/job/dynexity-call-centre-agent","title":"Call Centre Agent","company":{"id":4505549,"name":"Dynexity","domain":"dynexity.com","url":"https://alion.io/company/dynexity-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":13000,"currency":"ZAR","period":"month","gross":true,"usd_annual":9228},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T11:42:09Z","employer_posted_date":null,"last_verified_at":"2026-11-13T11:42:09Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reference: JHB004110-Simon-1\n\nCALL CENTRE AGENT\n\nJOB PURPOSE\n\nResponsible for handling customer queries, providing professional support, and maintaining a high standard of customer service. The ideal candidate must have Grade 12 / Matric, strong communication and problem-solving skills, and the ability to work in a fast-paced, target-driven environment. With previous call centre or customer service experience.\nDuties & Responsibilities\nKEY RESPONSIBILITIES\n\nHandle inbound and outbound customer calls.\n\nResolve customer queries professionally and efficiently.\n\nMaintain accurate customer records.\n\nEscalate complex queries where required.\n\nMeet individual and team performance targets.\n\nEnsure compliance with company policies and procedures.\n\nDeliver excellent customer service.\n\nMINIMUM REQUIREMENTS\n\nGrade 12 / Matric.\n\nPrevious call centre or customer service experience.\n\nStrong communication and interpersonal skills.\n\nGood problem-solving abilities.\n\nComputer literate, with Microsoft Office knowledge.\n\nAbility to multitask and work under pressure.\n\nPackage & Remuneration\nR10 000 - R13 000 - Monthly","description_format":"text","description_chars":1112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T18:59:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early"],"computed_at":"2026-11-13T20:51:36Z"},"pay":{"stated_usd_annual":9228,"is_top_pay":false},"html_url":"https://alion.io/job/dynexity-call-centre-agent","json_url":"https://alion.io/job/dynexity-call-centre-agent.json","meta":{"generated_at":"2026-11-13T20:51:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505549},"rest":"https://alion.io/mcp/rest/get_company?id=4505549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdynexity-call-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdynexity-call-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdynexity-call-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dynexity-call-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdynexity-call-centre-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4276455}},{"tool":"search_jobs","arguments":{"company":"dynexity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4276455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}