{"id":4103056,"url":"https://alion.io/job/dyopath-desktop-support-analyst-i-3","title":"Desktop Support Analyst I","company":{"id":5678,"name":"DYOPATH","domain":"dyopath.com","url":"https://alion.io/company/dyopath","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakbrook Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T18:56:23Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:06:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join Our Team as a Desktop Support Analyst\nAre you energized by solving technical problems and helping end users stay productive and connected?\nWe are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced, customer-focused environment. In this role, you will provide hands-on technical support for desktops, laptops, software, printers, scanners, and other peripherals while delivering an exceptional end-user experience.\nWhy You’ll Love Working Here\nMeaningful Impact: Play a key role in maintaining reliable day-to-day IT operations and end-user productivity\nGrowth & Development: Expand your technical knowledge and continue building your IT career\nCollaborative Environment: Work alongside a supportive, team-focused group\nCustomer-Focused Culture: Build trusted relationships with end users while resolving technical issues\nRole Overview\n Location: On-site (Whitsett, NC)\n Schedule: (1st shift 8a-5p); Monday through Friday \n Pay Rate: $24/hour\nWhat You’ll Do\nAs a Desktop Support Analyst, you will provide hands-on technical support while maintaining reliable endpoint technology and a positive end-user experience.\nProvide technical support for desktops, laptops, printers, scanners, and other peripherals\nAnalyze and troubleshoot end-user incidents, service requests, hardware issues, and software problems\nProvide desktop and end-user support in person, over the phone, and through chat\nInstall, configure, deploy, maintain, and troubleshoot company PCs, laptops, software, and peripheral devices\nCreate, receive, track, and resolve incidents, tasks, and service requests using IT ticketing systems\nMaintain response and resolution times in accordance with established service-level agreements (SLAs)\nMeet with end users as needed to troubleshoot recurring or complex technical issues\nPerform Microsoft security patches, antivirus updates, and software/application updates\nTroubleshoot operating system, application, hardware, connectivity, and process errors\nOrder replacement parts and coordinate hardware maintenance and repairs\nSupport IT asset management and endpoint lifecycle activities\nCoordinate with third-party vendors and technical service providers when necessary\nCreate, edit, and maintain technical documentation and knowledge base articles\nDocument processes, procedures, and technical requirements\nDevelop clear instructional materials and troubleshooting guides to support end-user self-service\nSupport continuous improvement initiatives, technology deployments, and special IT projects\nWhat You Bring to the Team\nEducation & Certification\nBachelor’s degree in computer science, Information Technology, or a related field OR four years of comparable IT work experience\nCompTIA A+ certification required\nTechnical Skills & Experience\nIntermediate-level computer hardware troubleshooting\nIntermediate-level software and application troubleshooting\nHands-on desktop support and end-user technical support experience\nExperience supporting Windows desktops and laptops\nWorking knowledge of Microsoft 365 (Office 365/O365) applications\nSharePoint experience preferred\nExperience supporting printers, scanners, and other peripheral devices\nExperience installing, configuring, deploying, and maintaining endpoint devices and applications\nFamiliarity with IT ticketing systems, incident management, service requests, and SLA requirements\nExperience supporting system, software, security, and antivirus updates\nAbility to diagnose technical issues and provide sound technical advice and problem resolution\nExperience creating technical documentation, troubleshooting procedures, or knowledge base articles\nCustomer Service & Professional Skills\nStrong customer service and end-user support mindset\nExcellent written and verbal communication skills\nAbility to explain technical information clearly to users with different levels of technical knowledge\nStrong troubleshooting, analytical, and problem-solving skills\nDetail-oriented with strong organizational skills\nAbility to prioritize multiple incidents and service requests while meeting deadlines\nSound judgment when advising users and resolving technical issues\nAbility to collaborate effectively with IT teams, end users, vendors, and other stakeholders\nWhy This Role Matters\nAs a Desktop Support Analyst, you will be a critical point of contact for end users who rely on technology to perform their work. Your ability to troubleshoot hardware and software issues, maintain reliable endpoint devices, manage incidents effectively, and provide exceptional customer service will directly support business continuity and user productivity.\nThis opportunity is ideal for an IT support professional who enjoys being hands-on, solving problems, working directly with end users, and continuing to expand their technical skills.\nEqual Opportunity Employer\nDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.","description_format":"text","description_chars":5583,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-11T22:06:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T00:00:14Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/dyopath-desktop-support-analyst-i-3","json_url":"https://alion.io/job/dyopath-desktop-support-analyst-i-3.json","meta":{"generated_at":"2026-11-12T00:00:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5678},"rest":"https://alion.io/mcp/rest/get_company?id=5678"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyopath-desktop-support-analyst-i-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyopath-desktop-support-analyst-i-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyopath-desktop-support-analyst-i-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyopath-desktop-support-analyst-i-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyopath-desktop-support-analyst-i-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4103056}},{"tool":"search_jobs","arguments":{"company":"dyopath.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4103056},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}