{"id":88043,"url":"https://alion.io/job/dyopath-desktop-support-analyst-ii-mexico","title":"Desktop Support Analyst II (On-Site IT Support)","company":{"id":5678,"name":"DYOPATH","domain":"dyopath.com","url":"https://alion.io/company/dyopath","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Santa Catarina, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24000,"max":null,"currency":"MXN","period":"month","gross":null,"usd_annual":16320},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false}],"status":"closed","first_seen_at":"2026-06-01T12:06:04Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-09T19:13:01Z","board_verified":false,"closed_at":"2026-10-09T19:13:01Z","days_open":130,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"Join Our Team as a Desktop Support Analyst II\nAre you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.\nThis is a hands-on, on-site IT support position located within a large manufacturing environment in Santa Catarina, Nuevo León. You will provide direct technical support to employees across different departments, troubleshooting and repairing computers, hardware, software, peripherals, and other IT systems used throughout the facility.\nThis position offers an excellent opportunity for IT support professionals who enjoy hands-on troubleshooting, hardware support, and direct interaction with end users. The primary focus of the role is maintaining and supporting workplace technology, resolving technical issues, and ensuring employees have the tools they need to be successful in a fast-paced manufacturing environment. \nWhy You’ll Love Working Here\nPurpose-Driven Work - Play a critical role in empowering staff and users through reliable, responsive technology support.\nProfessional Growth - Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.\nTeam-Oriented Environment - Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.\n Meaningful Impact - Your work directly supports productivity, learning, and day-to-day operations across the organization.\nBenefits Overview\nAguinaldo (25 days - above legal requirement)\nVacation + 25% premium\nIMSS + Major medical insurance (family included)\nMonthly savings fund + pantry vouchers\nAccess to client-provided transportation routes\nQuarterly performance bonus opportunities\nPaid life events leave (parental, marriage, bereavement)\nDesktop Support Analyst II Overview\n Location: On-site (Santa Catarina, Nuevo León, Mexico)\n Schedule: 1st Shift (6:30 AM - 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage\n Pay Rate: 24,000 MXN (monthly)\n Transportation: Access to client-provided transportation routes\nYour Mission as a Desktop Support Analyst II\nSupport factory floor PCs and end users throughout the manufacturing environment, including troubleshooting hardware, software, peripherals, and robotic systems used on the production line.\nMonitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.\nInstall, maintain, and repair computers, servers, peripherals, and related IT equipment.\nProvide technical support for software applications, databases, and client service platforms.\nInterface with third-party vendors to troubleshoot and resolve technical issues and service disruptions.\nTroubleshoot and resolve hardware, software, and service outages in a timely and efficient manner.\nEnsure software license compliance across supported environments.\nMaintain accurate inventory records and safeguard the physical security of IT assets.\nPerform work in field environments, including bending, kneeling, and climbing as required.\nComplete additional duties and responsibilities as assigned.\nEducation & Experience\nDiploma\nSkills & Abilities\nBasic computer literacy and familiarity with technical software.\nHands-on break-fix and hardware troubleshooting expertise.\nStrong troubleshooting and problem-solving skills.\nGood verbal and written communication skills.\nAbility to work independently and collaboratively.\nProfessional approach to customer interactions.\nStrong organization and time management skills.\nServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN).\nExperience providing hands-on desktop support in a manufacturing, industrial, warehouse, or production environment preferred.\nAdditional Requirements\nAbility to lift/carry up to 70 lbs (32 kgs).\nComfortable working in varying physical field conditions.\nAbility to be agile in field environments, including bending, kneeling, and climbing as required.\nWhy This Role Matters\nAs a Desktop Support Analyst II, you are a trusted technical partner who ensures systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support. Working directly within a manufacturing environment, you will play a critical role in supporting the technology that enables employees and operations to perform at their best every day.\nThis role is open to applicants in Mexico only.\nEqual Opportunity Employer\nDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. 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