{"id":2172165,"url":"https://alion.io/job/dyopath-it-support-specialist","title":"IT Support Specialist","company":{"id":5678,"name":"DYOPATH","domain":"dyopath.com","url":"https://alion.io/company/dyopath","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakbrook Terrace, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":1627},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T12:14:05Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T04:15:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join DYOPATH as an IT Support Specialist\nAre you energized by providing hands-on technical support, improving IT systems, and ensuring users stay connected and productive?\nDYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.\nWhy You’ll Love Working Here\nPurpose with Passion - Join a company whose L.O.V.E. philosophy-Living Our Values Every Day-turns everyday work into meaningful impact.\nGrow & Thrive - DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise-level IT systems.\nAward-Winning Culture - Recognized for outstanding IT service-and we bring that same dedication to supporting each other.\nFun & Respectful Teamwork - A collaborative, organized, and service-focused environment where communication and teamwork matter.\nBenefits\nMedical, dental, and vision coverage\nLife insurance\n401(k) with company match\n“You Pick a Day” paid holiday\nFSA and HSA options\nPet insurance\nAdditional benefits available\nFull overview: dyopath.com/careers\nRole Overview\n Location: On-Site (Clayton, NC)\n Schedule: 1st Shift (7a-3:30p); Monday through Friday\nPay Rate: $25 \nYour Mission as an IT Support Specialist\nSupport the design, development, testing, and ongoing support of enterprise application solutions\nAssist with coding, debugging, and testing of application components using established development standards\nTroubleshoot application and system issues using structured problem-solving and root cause analysis techniques\nContribute to requirements gathering and documentation, including functional and non-functional requirements\nDevelop and maintain technical documentation such as process flows, logic diagrams, and system procedures\nSupport application design activities and apply basic architecture and integration standards\nParticipate in system, database, and platform integration efforts across multiple applications\nAssist with planning, executing, and documenting system and software testing activities\nLog, track, and escalate issues following standard incident, change, and escalation processes\nCollaborate with technical teams and business partners to support reliable, stable application services\nWhat You Bring to the Team\nEducation & Experience\nHigh School Diploma \nApplication support \nBachelor’s degree in IT preferred\nBasic experience with SQL \nCertifications & Tools (Preferred)\nCompTIA A+\nKnowledge, Skills & Abilities\nTakes a leadership role in service and quality initiatives; continuously improves processes\nAdheres to company and customer safety procedures\nOrganized, self-motivated, and able to prioritize effectively\nStrong interpersonal and communication skills with users, peers, and management\nAbility to read, analyze, and interpret technical and business documentation\nAbility to write reports, correspondence, and knowledge-based documents\nAbility to present information and respond to questions from diverse audiences\nStrong problem-solving skills and ability to work in environments with limited standardization\nTeam-oriented with a strong customer service mindset\nWhy This Role Stands Out\nAs an IT Support Specialist, you will be a trusted technical resource-supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.\nReady to Join DYOPATH?\nIf you’re motivated to support users, improve systems, and contribute to a service-driven IT culture, DYOPATH wants to hear from you.\nApply now to become our next IT Support Specialist.\nEqual Opportunity Employer\nDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. 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