{"id":2314272,"url":"https://alion.io/job/dyson-aftersales-support-engineer-training","title":"Aftersales Support Engineer-Training","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":52,"ghost_share":0,"stale_share":0.308,"repost_share":0.019,"time_to_fill_p50_days":30,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T03:17:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T20:21:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Positions Overview:\nWe are looking for an Aftersales Support Engineer - Training to join our China Aftersales Competence Centre team. This role will take the lead in knowledge base development, training content creation, and training delivery, with a focus on continuously improving the quality and effectiveness of our aftersales training programs.\nThe successful candidate should have a background or strong interest in training, with experience in training content creation and development. You will work closely with the Customer Service and Aftersales teams, as well as other key stakeholders, to ensure that our service teams have the knowledge and capabilities needed to deliver an excellent customer experience.\nKey Responsibilities\nAs our Aftersales Support Engineer - Training, you will:\nDevelop and continuously improve training content, including FAQs, service scripts, failure modes, troubleshooting procedures, and other technical training materials, ensuring that all deliverables meet agreed quality, quantity, and timeline requirements.\nCollaborate closely with knowledge base stakeholders to collect the necessary technical data, product information, service insights, and other inputs required for training content development.\nDeliver effective training programs to both internal trainers and external third-party service teams, ensuring consistent understanding and application of aftersales knowledge and service standards.\n Monitor and evaluate training quality, including Train-the-Trainer (TTT) sessions and identify opportunities for improvement.\nLeverage data and trainee feedback to evaluate training effectiveness, identify key insights, and continuously improve both training content and delivery methods.\nDrive continuous improvement to ensure sustainable, consistent, and high-quality training delivery across the aftersales service network.\nKey Skills & Qualifications\nBachelor’s degree or above. Electronic/electrical, home appliances, or broader consumer electronics industries would be a plus.\n1-3 years of relevant experience in training content creation and development\n1-3 years of experience in training delivery; exposure to presentation, facilitation, or knowledge sharing would be a plus.\nGood command of spoken and written English.\nGood communication and presentation skills, with willingness to work with cross-functional stakeholders.\nAn open, structured, and analytical mindset, with strong logical thinking skills.\nGood data analysis and problem-solving skills would be an advantage.\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.","description_format":"text","description_chars":2970,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-12T03:17:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:9","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dyson-aftersales-support-engineer-training","json_url":"https://alion.io/job/dyson-aftersales-support-engineer-training.json","meta":{"generated_at":"2026-10-13T05:57:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":160},"rest":"https://alion.io/mcp/rest/get_company?id=160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyson-aftersales-support-engineer-training"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyson-aftersales-support-engineer-training"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyson-aftersales-support-engineer-training"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyson-aftersales-support-engineer-training\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyson-aftersales-support-engineer-training"}]}