{"id":2792643,"url":"https://alion.io/job/dyson-associate-repair-operations-manager","title":"Associate Repair Operations Manager","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":52,"ghost_share":0.038,"stale_share":0.173,"repost_share":0.154,"time_to_fill_p50_days":39,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yokohama, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2171},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-07T04:54:18Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Us\nDyson is a global technology company committed to solving the problems others ignore. Through relentless improvement, pioneering engineering and scientific innovation, we create products that perform better.\nOur Customer Success & Service Delivery team plays a critical role in protecting the Dyson brand beyond the point of sale. We are responsible for delivering exceptional after-sales experiences that drive customer satisfaction, loyalty and advocacy.\nAs our business continues to grow, we are looking for an Associate Repair Operations Manager who will lead repair operations, drive operational excellence, and continuously improve repair service performance while ensuring high-quality after-sales support.\nAbout the Role\nAssociate Repair Operations Manager is responsible for leading the day-to-day repair operations in Japan and ensuring repair services are delivered efficiently, consistently, and in line with Dyson standards.\nThis role works closely with repair service providers, logistics partners, quality teams, supply chain teams, customer service teams, and Global Service functions to drive operational excellence, repair quality, and service performance.\nThe position is accountable for repair operational performance, technical support governance, service readiness for new product introductions, repair knowledge management, and technical capability development across the repair network.\nThe Associate Repair Operations Manager serves as a key liaison between Global Service teams and local repair partners, ensuring repair processes, technical information, and operational requirements are effectively deployed and executed across the repair network.\nThis role requires strong operational leadership, technical understanding, analytical thinking, stakeholder management skills, and a passion for continuous improvement.\nKey Responsibilities\nRepair Operations Management\nLead daily repair operations across all product categories.\nManage repair service providers to ensure performance meets agreed service levels and operational targets.\nMonitor repair capacity, productivity, utilization, and repair quality.\nSupport business continuity planning and operational risk mitigation activities.\nResolve day-to-day operational challenges and implement timely corrective actions.\nProvide operational and technical support to third-party repair service providers.\nEnsure Dyson repair standards, operational processes, and service requirements are consistently followed across the repair network.\n KPI and Performance Management\nOwn and manage key repair operational KPIs including:\nTurnaround Time (TAT)\nNet Promoter Score (NPS)\nFirst Time Fix Rate (FTFR)\nRepair Completion Rate\nRepair Quality Metrics\nundefined\nAdditional responsibilities include:\nAnalyze KPI performance and identify root causes of operational gaps.\nDevelop and implement corrective action plans.\nDrive continuous KPI improvement through structured performance management.\nConduct regular operational performance reviews with service providers.\nundefined\nContinuous Improvement\nLead operational excellence and continuous improvement initiatives.\nIdentify workflow, process, and system improvement opportunities.\nDrive productivity and quality improvement projects.\nSupport automation and process standardization initiatives where appropriate.\nApply data-driven problem-solving methodologies to improve repair performance.\nInvestigate operational issues and implement sustainable solutions.\nundefined\nTechnical Support & Knowledge Management\nProvide technical operational support to third-party repair vendors.\nAct as the primary operational liaison between Global Service teams and local repair partners.\nObtain and deploy technical information, troubleshooting guidance, repair procedures, and service requirements for new and existing products.\nEstablish, maintain, and continuously improve repair knowledge bases and technical documentation.\nEnsure repair manuals, technical bulletins, and service updates are effectively communicated and implemented.\nSupport technical capability development within repair partners.\nMonitor technical issues and collaborate with global teams to drive resolution.\nundefined\n New Product Introduction (NPI/NPD) Service Readiness\nLead repair readiness activities for new product launches.\nCoordinate with Global Service teams to understand repair processes, service requirements, and technical expectations for new products.\nEnsure repair partners are prepared with the required tools, documentation, training materials, and repair capabilities.\nSupport implementation of repair processes and technical standards for newly launched products.\nIdentify operational risks associated with new product introductions and drive mitigation plans.\nundefined\nTechnical Training\nDevelop, maintain, and improve technical training programs for repair service providers and technicians.\nCoordinate technical training activities for new product launches and service process updates.\nEnsure repair technicians possess the required knowledge, skills, and certifications to perform repairs effectively.\nPartner with Global Service teams to localize and deploy technical training materials.\nMonitor training effectiveness and identify capability gaps across the repair network.\nDrive continuous improvement of technical competency within service providers.\nSupport onboarding and ongoing skill development of repair technicians.\nundefined\nStakeholder & Vendor Management\nBuild strong relationships with repair service providers and operational partners.\nCollaborate closely with Customer Service, Logistics, Supply Chain, and Global Service teams.\nConduct regular operational reviews and performance discussions with service providers.\nInfluence cross-functional stakeholders to achieve shared operational objectives.\nEscalate and resolve operational issues as required.\nundefined\nReporting & Analytics\nPrepare weekly, monthly, and quarterly operational performance reports.\nAnalyze repair operation trends and identify improvement opportunities.\nSupport forecasting and capacity planning activities.\nProvide data-driven recommendations to management.\nMaintain visibility of operational performance, risks, and improvement initiatives.\nAbout You\nEssential Skills & Experience\n5+ years of experience in repair operations, service operations, technical support, or related operational functions.\nStrong understanding of repair operations and outsourced service management.\nExperience managing operational KPIs and driving performance improvement initiatives.\nTechnical aptitude with the ability to understand repair processes and product technologies.\nExperience supporting new product introductions and service readiness activities.\nExcellent analytical and problem-solving skills.\nStrong stakeholder management and communication skills.\nExperience working with third-party service providers and cross-functional teams.\nExperience utilizing data to drive operational improvements and informed decision-making.\nAbility to work effectively in a fast-paced and changing environment.\nFluent Japanese and business-level English communication skills. \nundefined\nPreferred Experience\nConsumer electronics, home appliances, or technology industry experience.\nExperience working with global or regional service organizations.\nKnowledge of repair operations, technical service delivery, and outsourced support models.\nLean Six Sigma or continuous improvement certification.\nExperience in technical documentation, training, and knowledge management.\nExperience working within a global matrix organization.\nLeadership Expectations\nWe are looking for a leader who:\nDemonstrates ownership and accountability.\nUses data to make informed decisions.\nDrives operational excellence and continuous improvement.\nBuilds strong partnerships across internal and external stakeholders.\nDevelops technical and operational capability within service partners.\nDelivers results while maintaining Dyson quality standards.\nActs as a trusted bridge between Global teams, Local stakeholders, and Service Provider organizations to ensure repair excellence and operational consi\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.","description_format":"text","description_chars":8590,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-17T20:36:05Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":23,"expected_fill_days":39,"reasons":["conf:24","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/dyson-associate-repair-operations-manager","json_url":"https://alion.io/job/dyson-associate-repair-operations-manager.json","meta":{"generated_at":"2026-11-08T11:21:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":160},"rest":"https://alion.io/mcp/rest/get_company?id=160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyson-associate-repair-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyson-associate-repair-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyson-associate-repair-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyson-associate-repair-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyson-associate-repair-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2792643}},{"tool":"search_jobs","arguments":{"company":"dyson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2792643},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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