Lead QA Engineer
About us
Our advanced manufacturing sets us apart - we set the lowest tolerances and highest production values to develop machines that not only perform better, but are built better too. Perfectly crafted and pleasing to engage with.
About the role
As Lead QA Engineer, you’ll take on a high-impact role in our in-house manufacturing facility. Acting as the key connector between factories, customers, and material suppliers, you’ll shape how quality is delivered end-to-end-from raw materials to finished motors in the field.
You’ll be empowered to champion the voice of the customer, lead complex quality investigations, and drive meaningful, long-term improvements across the supply chain. This role offers broad exposure to manufacturing, supplier management, and customer engagement, with real ownership over outcomes. As our quality scope continues to expand, you’ll help elevate our standards, strengthen cross-functional collaboration, and play a visible role in shaping future quality processes-making it an ideal opportunity for someone seeking growth, influence, and hands-on leadership.
1. Be the Voice of Quality & the Customer
Act as the primary quality interface between factories, customers, and suppliers
Lead Voice of Customer (VoC) 8D investigations from issue identification to closure
Manage RMAs and corrective actions to ensure timely, effective resolution
Present customer quality performance and insights to stakeholders
2. Drive Operational and Supplier Excellence
Ensure motor specifications and quality standards are consistently achieved
Own raw material and supplier-related quality issues, working directly with suppliers to resolve root causes
Conduct on-site quality verifications at contract manufacturer locations where needed
Drive continual improvement initiatives to reduce PPM defect rates
3. Strengthen Systems, Processes & Governance
Oversee end-to-end RMA workflows with contract manufacturers
Maintain accurate QA records, QSI, CoC, and SAP (DDM Motors) data integrity
Create, update, and standardize Operating Procedures and Work Instructions
Build scalable quality practices that support long-term growth
About you
This role is designed to groom you within the quality team - offering mentorship, cross-functional exposure, and increasing scope of responsibility to prepare high performers for career progression within the organisation.
A Bachelor’s degree in Engineering, Quality Assurance, or a related discipline
Solid experience in quality engineering, ideally within motor or electronics manufacturing
Proven capability in 8D problem solving, Voice of Customer methodologies, RMA, and CAR processes-demonstrating readiness to lead complex quality issues
Hands-on experience working directly with suppliers to resolve raw material quality concerns and influence improvement at the source
Strong working knowledge of SAP QA modules and disciplined document management
Clear, confident communication skills with the ability to lead discussions, influence outcomes, and present to senior stakeholders
A collaborative mindset and the ambition to build strong relationships across internal teams, customers, contract manufacturers, and suppliers
Willingness to travel to supplier and CM sites as part of developing end-to-end quality leadership exposure
Benefits
Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition. #LI-AK
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.