{"id":2623990,"url":"https://alion.io/job/dyson-lead-service-design-engineer","title":"Lead Service Design Engineer","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":61,"ghost_share":0,"stale_share":0.344,"repost_share":0.016,"time_to_fill_p50_days":30,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2219},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T14:26:18Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:27:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Overview\nThe Service Design Team has the opportunity of early engagement within product development and therefore to directly impact the experience of customers regarding the effectiveness of the Dyson Service Proposition. We have a responsibility across all product categories, to include haircare, environmental and floor care products. We could directly impact on the experience of customers and their journeys when contacting Dyson in need for help.\nThe Lead Service Design Engineer is responsible for driving serviceability strategy and execution across product categories, ensuring Dyson products deliver best-in-class repairability and customer experience.\nBuilding on strong technical foundations in Design for Serviceability (DFS), this role leads cross-functional alignment, sets service requirements, and drives delivery across the NPD lifecycle, balancing cost, performance, and customer satisfaction. The role acts as a key interface between Engineering, Manufacturing, Quality, and Customer Service, shaping how service is designed into Dyson products from concept through to launch and in-market support.\nKey Responsibilities\nThe Lead Service Design Engineer is expected to:\nService Design DeliveryDefine and own serviceability requirements for products and features across NPD programmes\nEstablish clear principles and standards for Design for Serviceability, ensuring consistent application across teams\nLead the development of repair strategies, including parts, processes, tools, and diagnostics\n\nCross-functional LeadershipAct as the primary service design lead within project teams and across categories\nInfluence engineering, manufacturing, and quality decisions to ensure alignment with service objectives\nBuild strong stakeholder relationships across global teams to embed service considerations early in design\n\nNPD Delivery & GovernanceLead service deliverables across the full NPD milestone process, ensuring timely and high-quality outcomes\nOwn reporting, risk management, and escalation of serviceability issues across programmes\nAnticipate and manage the impact of design changes on service strategy and downstream operations\n\nProvide technical insights & solutioningProvide deep technical direction on serviceability across mechanical, electrical, and software domains\nLead FMEA and technical validation activities to ensure robust, scalable repair solutions\nApprove or challenge design decisions where serviceability or customer experience is at risk\n\nCommercial & Business Case LeadershipDevelop and own business cases for service solutions, balancing cost, repair efficiency, and customer satisfaction\nDrive decision-making using data, financial modelling, and customer insights\n\nChange & In-Market ImpactLead evaluation of product changes and their implications on service operations globally\nEnsure clear communication and deployment of service changes to aftersales teams\n\nTeam & Capability DevelopmentCoach and guide a team of service design engineers, setting technical direction and raising capability\nDrive continuous improvement in service design processes, tools, and standards\n\nDeliver repair instructions, repair tools and software diagnostic tools, all of which supports Dyson Aftersales service engineers globally to repair Dyson products.\nHandle queries from Dyson Aftersales service teams and provide technical support on repair processes.\nStrong and clear communicator\nThis role will be required to make tangible contributions to the following:\nService Design Requirements\nCoordinate with Customer Service stakeholders (Group) to support service deliverables as part of Dysons NPD Milestone Process - these will include multi-channel engagement for the Customer support plan across:Repair process and parts definitions\nRepair & technical training\nService workshop & repair equipment development\n\nUnderstand and support agreed repair requirements once handed over at Dysons early milestones (TS). Translate the service requirements at engineering level to each project team at a detailed technical level e.g. define what ‘fix’ should look like in parts/assembly/process/testing etc.\nEnsure Electronics/software for product and equipment requirements are understood and executed by Design teams whether Dyson or outsourced partners; any requirement deviation must be fully justified by a business case rationale. Compliance with legislative regulations is not negotiable.\nAble to raise and construct financial models to ensure a business case exists for any planned repair or equipment proposal prior to development and delivery of the same.\nBecome familiar with the category portfolio and technologies contained within each new product proposal. Build strong relationships across the category to raise visibility of Customer Service within the product development cycle. Ensure requirements are shared and complied with, compatibly with those within Engineering, Manufacturing, and Quality\nBe the daily focal point for service (technical) based questions from the Engineering teams across both categories.\nExecute accurate and regular reporting on progress of service (fix) requirement implementation for each NPD.\nAnticipate, document, and advise the teams of any product changes which may be agreed during this phase of NPD whether they may/may not affect agreed and intended strategy.\nDuring all stages of product development ensure that the principles of Sustainability and Design for Service is protected and delivered as part of the service requirements.\nPerform FMEA and technical analysis with Engineering, Manufacturing and Quality teams, to obtain signoffs for repair process\nManage external suppliers to develop customized service equipment\nChange Management\nLiaise with the category engineering teams and Group Customer Service to bring clarity to all proposed in market product change.\nFollow up on upcoming deviation and changes to Dysons product portfolio - evaluating and documenting potential impact items with the teams to deliver appropriate communications and actions.\nExperience & skills required:\n Electronics or Computing Engineering degree is essential\nMin. 5 years experience in Aftersales roles (Field Engineer/Tech Services)\nProven experience in manufacturing, quality, design, and reliability is essential\nDeep understanding of product architecture and customer experience implications\nDemonstrated ability to lead cross-functional teams and influence senior stakeholders\nExperience developing business cases and making cost vs. service trade-offs\nStrong analytical, problem-solving and decision-making capability\nProven track record of improving serviceability outcomes at product or system level\nMotivated and innovative in finding viable solutions to meet deliverables any given timeline\nProduct applied mechanical/electrical/software qualifications is desirable\nEffective team player with strong interpersonal skills and ability to influence stakeholders across global organization to drive change\nAbility to multi-task and successfully balance multiple deliverables\nAbility to review new engineering designs and provide feedback for serviceability enhancements\nPrior experience in developing, optimizing, and documenting technical procedures.\nAble to work in a multi-disciplinary environment.\nFluency in English language is essential\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.","description_format":"text","description_chars":7759,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-15T14:26:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dyson-lead-service-design-engineer","json_url":"https://alion.io/job/dyson-lead-service-design-engineer.json","meta":{"generated_at":"2026-10-16T11:06:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":160},"rest":"https://alion.io/mcp/rest/get_company?id=160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdyson-lead-service-design-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdyson-lead-service-design-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdyson-lead-service-design-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dyson-lead-service-design-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdyson-lead-service-design-engineer"}]}