{"id":4116243,"url":"https://alion.io/job/dyson-manager-it-service-continuity","title":"Manager - IT Service Continuity","company":{"id":160,"name":"Dyson","domain":"dyson.com","url":"https://alion.io/company/dyson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":57,"ghost_share":0.035,"stale_share":0.211,"repost_share":0.193,"time_to_fill_p50_days":39,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Agile","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-12T06:34:10Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About role\nThe IT Service Continuity Manager is accountable for the governance, planning, testing, assurance, and continual improvement of IT service continuity across critical technology services.\nThe role ensures that IT services have appropriate recovery strategies, documented recovery plans, clear ownership, tested recovery capability, supplier alignment, and executive visibility of continuity risks.\nThe IT Service Continuity Manager works closely with service owners, platform owners, infrastructure teams, application teams, cybersecurity, enterprise architecture, risk, audit, business continuity, suppliers, and senior IT leaders to ensure IT can respond effectively to major disruption and recover priority services within agreed business expectations.\nKey Accountabilities\n1. IT Service Continuity Ownership and Governance\nThe IT Service Continuity Manager is accountable for the design, governance, and ongoing effectiveness of the IT service continuity capability.\nResponsibilities include:\nOwn and maintain the IT service continuity framework, standards, and operating model.\nDefine governance controls for continuity planning, testing, evidence, and reporting.\nEnsure IT service continuity is aligned to business continuity, enterprise risk, cybersecurity, crisis management, and operational resilience requirements.\nEstablish clear ownership and accountability for service recovery across technology teams and suppliers.\nAct as the senior escalation point for continuity-related risks, gaps, and decisions.\nEnsure continuity governance is embedded into operational and project delivery processes. 2. Critical Service Mapping and Recovery Planning Ensure critical IT services have clear recovery requirements, dependencies, and actionable recovery plans. Responsibilities include:\nMaintain a view of critical IT services and supporting technology dependencies.\nWork with business and IT stakeholders to understand priority services and recovery expectations.\nDefine and govern recovery objectives, including recovery time, recovery point, and operational workarounds where required.\nEnsure service recovery plans are complete, current, practical, and accessible.\nIdentify service dependency risks across applications, infrastructure, cloud, networks, suppliers, data, identity, and end-user services.\nEnsure continuity planning covers both technology recovery and operational support readiness. 3. Disaster Recovery Testing and Assurance Provide assurance that recovery plans can be executed successfully when needed. Responsibilities include:\nDefine and manage the annual IT service continuity and disaster recovery test schedule.\nCoordinate recovery exercises across platforms, applications, infrastructure, suppliers, and operational teams.\nEnsure test scope, success criteria, evidence requirements, and acceptance outcomes are clearly defined.\nReview test results, identify gaps, and drive remediation actions to closure.\nProvide executive reporting on test outcomes, risks, readiness, and improvement progress.\nEnsure lessons learned from incidents, exercises, and audits are embedded into continuity plans. 4. Risk, Audit and Compliance Management Ensure IT service continuity risks are visible, governed, and managed effectively. Responsibilities include:\nMaintain the IT service continuity risk and control register.\nIdentify unmanaged recovery risks and escalate areas of unacceptable exposure.\nSupport internal and external audit activities related to service continuity, operational resilience, and disaster recovery.\nEnsure continuity evidence is complete, accurate, and available for audit and governance reviews.\nTrack remediation actions from audits, incidents, tests, and control reviews.\nEnsure continuity controls remain aligned to internal policies, regulatory expectations, and enterprise risk standards. 5. Major Disruption Preparedness and Response Support Support effective operational response during high-impact disruption events. Responsibilities include:\nEnsure recovery roles, escalation paths, decision forums, and communication routes are clearly defined.\nProvide continuity input during major incidents, crisis events, cyber disruption, supplier failure, and site or platform outages.\nSupport go/no-go and recovery prioritisation decisions during major disruption.\nEnsure recovery actions are coordinated across support teams, suppliers, and service owners.\nCapture post-event lessons and convert them into practical improvement actions.\nHelp ensure critical services can be restored in a controlled, prioritised, and business-aligned manner. 6. Supplier and Third-Party Continuity Governance Ensure suppliers can meet continuity and recovery obligations. Responsibilities include:\nDefine IT service continuity requirements for third-party suppliers and managed service providers.\nReview supplier recovery plans, test evidence, and operational readiness.\nEnsure supplier continuity obligations are understood, documented, and regularly reviewed.\nParticipate in supplier governance forums where continuity, resilience, or recovery risks are discussed.\nEscalate supplier-related recovery risks and drive improvement plans where capability is weak.\nEnsure supplier dependencies are reflected in service recovery planning and risk reporting. 7. Continual Improvement and Resilience Maturity Improve IT service continuity maturity across the organisation. Responsibilities include:\nDefine and maintain an IT service continuity improvement roadmap.\nIdentify opportunities to simplify, automate, standardise, and strengthen continuity management.\nDrive improvement actions across documentation, tooling, reporting, testing, ownership, and recovery capability.\nUse incident trends, test outcomes, audit findings, and stakeholder feedback to improve resilience.\nPromote a culture of operational resilience and proactive risk management.\nProvide regular maturity reporting and recommendations to senior IT leadership. Key Responsibilities The IT Service Continuity Manager will:\nOwn the IT service continuity framework, standards, governance, and roadmap.\nEnsure critical IT services have clear, current, and tested recovery plans.\nMaintain visibility of critical service dependencies, recovery risks, and control gaps.\nDefine and manage the annual disaster recovery and service continuity test schedule.\nCoordinate recovery exercises across internal teams, suppliers, service owners, and technology domains.\nProvide executive reporting on continuity readiness, test outcomes, risks, and improvement activity.\nSupport major incident and crisis response where continuity or recovery capability is required.\nGovern supplier continuity obligations and recovery evidence.\nSupport audit, compliance, risk, and operational resilience requirements.\nDrive continual improvement of IT service continuity maturity and operational resilience.\nPartner with business continuity, cybersecurity, enterprise architecture, infrastructure, applications, and IT service management teams. Key Deliverables\nIT Service Continuity Framework.\nCritical Service Register.\nService Recovery Plans.\nDisaster Recovery Test Schedule.\nRecovery Test Evidence Packs.\nContinuity Risk and Control Register.\nExecutive Continuity Readiness Report.\nSupplier Continuity Assurance Reviews.\nPost-test and Post-incident Lessons Learned Reports.\nContinuity Improvement Roadmap.\nAudit Evidence and Compliance Reporting.\nService Dependency and Recovery Mapping. Required Experience The successful candidate should have 10+ years global enterprise accountability in:\nLeading IT service continuity, disaster recovery, operational resilience, or technology risk activities in a large or complex organisation.\nWorking across critical IT services, infrastructure, cloud, applications, networks, identity, end-user services, and supplier ecosystems.\nDeveloping continuity frameworks, recovery plans, disaster recovery testing schedules, and assurance reporting.\nCoordinating recovery exercises across multiple technology and operational teams.\nManaging risks, issues, audit findings, and remediation plans.\nWorking with senior stakeholders across IT, business continuity, cybersecurity, risk, audit, and business functions.\nGoverning third-party suppliers and managed service providers against recovery and support obligations.\nSupporting major incidents, crisis events, or high-impact technology disruption.\nProducing executive-level reporting on readiness, risk, maturity, and improvement progress.\nOperating within ITIL-based service management and enterprise governance environments. Required Skills and Capabilities\nStrong understanding of IT service continuity, disaster recovery, and operational resilience principles.\nExcellent risk management, governance, and control mindset.\nStrong stakeholder management and senior communication skills.\nAbility to influence, challenge, and drive action across teams without direct authority.\nStrong analytical capability with the ability to turn technical recovery detail into clear executive insight.\nExcellent planning, coordination, and facilitation skills.\nAbility to manage complex dependencies across services, suppliers, platforms, and geographies.\nStrong written documentation and reporting skills.\nCommercial awareness relating to supplier obligations, managed services, and recovery commitments.\nAbility to operate at both strategic and operational levels.\nCalm, structured, and decisive approach during high-pressure disruption scenarios.\nContinuous improvement mindset focused on reducing risk and improving service resilience. Preferred Qualifications\nITIL Foundation or higher.\nBusiness Continuity Institute qualification, CBCI, MBCI, or equivalent.\nDisaster Recovery Institute qualification, CBCP, EDRP, or equivalent.\nISO 22301, operational resilience, risk management, or audit-related certification.\nPRINCE2, PMP, Agile, or equivalent project management qualification.\nServiceNow, continuity tooling, or ITSM platform experience.\nExperience operating in a global enterprise environment.\nDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. 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