Sales & Service Technician
About us
Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.
We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people.
Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.
About the Role
This is a full-time on-site role located in the area St. Louis - Creve Coeur MO
Hours are typically Monday through Friday, with schedules subject to business needs and customer demand
Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
Provide excellent customer service while managing customer expectations in real time
Process customer transactions and service details accurately within Dyson systems
Complete daily and weekly operational reporting as required
Manage parts usage, inventory accuracy, and service documentation
Follow Dyson service processes, quality standards, and escalation procedures
Support escalated repair cases and collaborate with broader service teams when needed
Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
Handle objection-based conversations professionally while maintaining a premium customer experience
About You
Experience in customer service, retail sales, service operations, or related customer-facing environments
Ability to communicate confidently with customers, including during objection handling or service-related discussions
Aptitude for learning technical diagnosis and repair procedures
Curiosity to uncover hidden product needs beyond stated complaints.
Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
Strong verbal, written, and interpersonal communication skills
Ability to prioritize in a fast-paced environment
Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
Collaborative mindset with proven success in team environments
Ability to lift and move up to 50 lbs
High School Diploma or equivalent preferred
Must be at least 18 years of age
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health benefits:
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.